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Walman Optical · 1 month ago

Coordinator - Customer Service (Order Clerk)

Bemidji, MN

Contract

Onsite

Mid Level

$15/hr - $24.37/hr

3+ years exp

Walman Optical is a leading provider of optical solutions, dedicated to enriching the lives of customers through better vision. The Customer Service Coordinator is responsible for building and maintaining customer and vendor relationships while managing requests for quotations, stock orders, and purchase orders to ensure exceptional service delivery.

Health CareMedical Device

Responsibilities

Fully coordinate the ordering, assembly, packaging, premium inclusion and marking of frames for the monthly auto-kit mailings for our divisions. Maintain the customer lists of those accounts participating in these auto-ship mailings

Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs

Achieve and maintain a rapport with customers and work to give them the best possible service

Use a PC to retrieve customer information, stock status information, status of orders, and make changes to customer orders. Ensure that the correct codes are used for retrieving and inputting information and that the new and current product information is organized and filed correctly

Use Microsoft Office on a regular basis to make spreadsheets, write memos, and communicate with customers and other branches using e-mail

Able to troubleshoot when confronted with problems or questions from co-workers and/or customers

Must be cross-trained in all areas of the department and able to fill in for anyone in lieu of vacation or illness

Write the documentation for all areas of the department. This means keeping the documentation up to date with new DVI programs, new PC programs and new responsibilities the department takes on

Sort and deliver mail to inter-department personnel on a rotating basis. Also, responsible for mid-day dept. computer back-up on assigned week

Understand and communicate company policies, procedures, promotions, and contracts in a diplomatic and cordial manner

Maintain work area in a neat, clean, and organized condition

Understand and follow all company and manufacturer’s policies and procedures and ensure compliance with all attendance & safety rules and regulations. Maintain confidentiality of all proprietary and HIPAA protected information

Willingly assist others as necessary to keep work current, meet deadlines or maintain an even workload. Cooperate with other coworkers and demonstrate a good attitude. Perform an acceptable quantity and quality of work on time as required

Provide proper training, work direction, and technical guidance for less experienced coworkers. Attend in-house or sponsored training meetings when necessary

Perform other duties as assigned

Qualification

Customer service experienceMicrosoft Office proficiencyOrganizational skillsVerbal communication skillsOptical knowledgeTelephone etiquetteClerical skillsWritten communication skillsProblem-solving skills