Live Nation Middle East · 1 month ago
LN Venues, Box Office Manager
Tinley Park, IL
Full-time
Onsite
Entry, Mid Level
$61K/yr - $76K/yr
2+ years expLive Nation is the world’s leading live entertainment company, and they are seeking a qualified Box Office Manager to oversee ticketing operations for concert venues. The role involves managing Box Office personnel, ensuring adherence to ticket operations policies, and collaborating with various departments to deliver exceptional customer service during events.
ConcertsMedia and EntertainmentTV
Responsibilities
Serve as the main Ticketing contact for all events at the venue(s) or locations assigned
Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners
Manage the hiring, training, scheduling, and day-to-day supervision of all Box Office personnel
Ensure all Box Office staff adheres to the company’s ticket operations policies and procedures
Collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed
Organize and oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticketing Scanning, etc.)
Create a positive & collaborative working environment and maintain staff morale
Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise
Build and maintain all events for venue(s) or locations assigned within the appropriate ticketing software
Assist talent buyers, tour personnel and internal staff, as necessary, with event programming, reporting, ticket holds and other ticketing details
Work with the Marketing, Production and Talent departments, artist management and label representatives to set-up events, place holds, process orders, and release tickets in a timely fashion
Assist with the monitoring of all ticket inventory
Collaborate with Pricing team to monitor and dynamically price tickets to maximize revenue
Partner with Ancillary Product team and Venue General Manager to create and optimize ancillary products to drive incremental revenue
Ensure ADA Compliant Ticketing Practices
Maintain accurate Box Office accounting records and archives
Ensure venue Box Office staff adheres to company’s cash handling policies and procedures
Perform daily Box Office safe reconciliation, prepare deposits, and run all daily financial reporting
Responsible for the preparation of all Box Office settlement reports on event nights
Actively participate in event settlements, as needed
Monitor all ticketing software and hardware and report any issues immediately
Embrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc
Keep current with all key ticketing trends in entertainment industry
Attend all relevant meetings, discussions, and conferences as the venue’s ticketing lead
Any additional duties as assigned by leadership
Qualification
Required
Bachelor's degree from an accredited university or comparable work experience
2-3 years' experience as a Box Office manager or representative, including management level work experience
Strong knowledge of customer service, computer operations, and accounting/cash management procedures
Understanding of Ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite
Previous experience managing season ticket business and ancillary products such as VIP Parking, Club and other premium hospitality offerings
Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact
Ability to communicate respectfully with diplomacy across all levels of business is essential
Excellent oral and written communication skills
Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.)
Ability to work evening and weekend hours, based on the needs of daily business operations
Detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines
Benefits
Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
401(k) program with company match, stock reimbursement program
New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
Volunteer time off, crowdfunding match
Company
Live Nation Middle East
Live Nation Entertainment (NYSE: LYV) is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship.
11-50 employees
Funding
Current Stage
Early StageRecent News
2025-01-14
Company data provided by crunchbase