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Estes Forwarding Worldwide · 1 month ago

Representative, Carrier TL

Richmond, VA

Full-time

Onsite

Senior Level

5+ years exp

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions. The Representative, Carrier TL will manage Truckload Services and Brokerage business within EFW Truckload, focusing on carrier operations, service, and shipment management, while ensuring compliance with company policies and improving processes for carrier relations.

AutomotiveLogistics

No H1B

Responsibilities

Accountable for maintaining profitable, cost-efficient Truckload operations, guiding and supporting all sales efforts, and ensuring compliance with all company policies and procedures as well as any regulatory guidelines

Maintains and grows positive, productive career relations while managing daily resolution of issues

Continuously improve processes to ensure excellent carrier relations

Work directly with the Manager, Station TLB, to ensure the station is using the appropriate mix of multimodal providers and assist in the implementation and compliance measurements of external service partners

Ensure that freight is being expedited in a safe and timely manner and that the station provides a safe and professional environment for all staff

Provide the Manager, Station TLB, with daily guidance and support on any issues relating to Truckload operations communication

Support and promote the company's core values

On-call schedule required as requested

Regular attendance is required

Comply with company C-TPAT and TSA security procedures

Perform other duties as assigned

Qualification

Microsoft OfficeCustomer serviceFinancial managementExternal service managementCommunication skillsProblem-solvingTeam playerAttention to detailProject management

Required

Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications

Proven competence to communicate clearly and persuasively with all levels of an organization

A team player with a high level of energy and self-motivation

Attention to detail in composing, typing, and proofing materials, establishing priorities, and meeting deadlines

Ability to identify issues, requirements, and opportunities involved in customer service

Ability to manage all financial aspects of a designated station

Experience managing external service providers (airline, cartage, truckload, line-haul)

Excellent spelling, grammar, and written/oral communication skills

Ability to plan, organize, manage multiple projects, and set priorities

Ability to work independently or in a team setting, in a fast-paced environment

Maintain stable performance under pressure or opposition, acceptably handle stress to others and the organization. Must be mentally and emotionally capable of handling a high-stress environment

Ability to read and interpret complex business and/or technical documents

Ability to write comprehensive reports and detailed business correspondence

Ability to work with managers or directors and communicate ambiguous concepts

Ability to present to groups across the organization

Ability to solve problems with various concrete variables through semi-standardized solutions that require some ingenuity and analysis

Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems

Must be eligible to work in the United States

Minimum of a Bachelor's degree (or equivalent) and 5-7 years of experience in the Transportation industry