Evolve Bank & Trust · 1 month ago
Card Dispute Analyst
Memphis, TN
Full-time
Onsite
Entry, Mid Level
2+ years expEvolve Bank & Trust is a financial institution focused on providing banking services, and they are seeking a Card Dispute Analyst to manage customer disputes and fraud claims. The role involves investigating disputes, preparing documentation, and ensuring compliance with regulatory requirements.
BankingFinanceFinancial ServicesPayments
Responsibilities
Conducts a reasonable and thorough investigation on all disputes and along with attaining pertinent documentation used in investigation
Prepares correspondence/documentation for customers throughout the dispute claim process
Reviews correspondence/documentation provided by platforms for customers filing disputes to ensure communications are accurate and timely
Prepares appropriate adjustment entries to settle the customer and/or program accounts
Reviews cardholder accounts to ensure funds are received settled in disputes
Properly submits chargebacks through resolution in alignment with Networks regulations (VISA/MC/AMEX)
Follow Regulation E and Z for dispute management and processing
Reviews chargebacks and representments and responds according to network regulations
Reviews dispositions on cardholder disputes to ensure decisions align with regulatory/network requirements
Ensures timeliness and accuracy of dispute processes and ensures process aligns with regulatory claim process requirements
Effectively communicates with internal workgroups to resolve issues related to customer disputes
Supports Open Banking and Retail Banking relating to card disputes
Regularly monitors disputes to gauge influx of cases and find trends in the dispute data
Reviews fraud alerts and evaluates against current fraud claims
Understanding of chargeback life cycle for card networks
Strong customer service skills including written and verbal communication
Ability to prioritize work accordingly
Performs other duties as assigned
Qualification
Required
High school diploma required
Two to three years Banking experience required with strong background in payments, card, and other policies, procedures, and regulations
Card experience with understanding of applicable regulation (Reg E and Reg Z)
Strong customer service skills including written and verbal communication
Ability to prioritize work accordingly
Skilled with Microsoft Word, Excel, Outlook, and related software applications
Strong interpersonal skills, highly motivated and well organized; excellent oral and written communication skills
Ability to prioritize workload, maintain integrity of confidential member and team member information
Ability to handle multiple tasks while prioritizing the importance of items in a fast-paced environment
Must be highly motivated and organized
Must be able to meet required deadlines
Must be able to communicate and interact with all levels of the organization
Must be able to communicate with a wide variety of third-party vendors and processor support teams
Customer Success driven
Preferred
Bachelor's Degree preferred in related field
Company
Evolve Bank & Trust
Evolve Bank & Trust is a full-service financial service company offering specialized services in payment processing solutions and banking.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Mosteller
Executive Vice President and Chief Financial Officer
Rob Lance
Vice President Commercial Lending
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