Nova Southeastern University · 1 month ago
Manager – IT Client Technology Support - 996679
Fort Lauderdale, FL
Full-time
Onsite
Senior Level
5+ years expNova Southeastern University is a not-for-profit, independent university known for academic excellence and innovation. The Manager of IT Client Technology Support is responsible for providing technical support services to students, faculty, and staff, overseeing staff activities, and ensuring timely resolution of technology issues.
EducationHigher EducationNon Profit
Responsibilities
Plans, directs, supervises, and coordinates work activities of subordinates and staff, including hiring, coaching, evaluating, and terminating
Approves employees’ time-keeping entries in payroll system and maintains attendance records
Provides escalation path for installation, configuration, maintenance and support of hardware and software to ensure challenging technology issues are resolved in a timely manner
Oversees the repair and service of computer equipment
Determines need for installation and upgrades of existing hardware and software
Disseminates/delegates work orders and assigns to appropriate staff to resolve any hardware/software problems
Delivers/communicates departmental operating functions, including policies and processes
Oversees and facilitates the repair of university technology hardware and software with university vendors
Recommends the need for upgrade of existing hardware and software
Utilizes approved university software to monitor and track technicians’ productivity and success
Assists with the ongoing development of the department's Annual Technology Plan (ATP)
Resolves complex technical issues and contributes to the departmental knowledge base
Develops and delivers training for technical support staff with emerging technologies
Completes special projects as assigned
Performs other duties as assigned
Qualification
Required
Bachelor's Degree in Computer Science or technology related field
Minimum five (5) years of direct technology support experience with a variety of systems and technologies or experience with supporting online and web applications environments and applications
Minimum three (3) years in a supervisory role
Advanced knowledge of computer hardware and software, including applications and programming
Advanced knowledge in the use and function of operating systems including but not limited to Windows, Macintosh and Linux
Advanced knowledge in the use and function of mobile devices including but not limited to Windows, iOS and Android
Advanced knowledge and proficiency with Microsoft Operating Systems, including client and server platforms
Advanced knowledge of enterprise-level tasks
Knowledge of videoconferencing and digital media technologies
Thorough knowledge of principles and processes for providing customer and personal services
Advanced skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Advanced skills and knowledge to effectively lead technical support functions not limited to the installation, configuration, maintenance and support of hardware and software at facilities on or off campus
Advanced skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Proficient skills in teaching others how to do something
Proficient skills in generating or adapting equipment and technology to serve user needs
Advanced skills in giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate
Advanced skills in determining causes of operating errors and deciding what to do about it
Advanced skills in motivating, developing, and directing people as they work
Ability to initiate, build, and maintain relationships within and outside the University
Ability to resolve complex technical problems with proficient knowledge of hardware and software
Ability to adapt to new technologies quickly and resourcefully to provide technical support
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense
Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions
Ability to lift, push, and pull objects weighing up to 50 pounds and to climb ladders, if required
May be required to lift, push, and pull objects weighing up to 50 pounds and to climb ladders
Must be able to identify and understand the speech of another person
Must be able to speak clearly, so others can understand you
Must be able to see details at close range (within a few feet of the observer)
Must be able to travel on a daily and/or overnight basis
May be required to work nights or weekends
May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties
May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards
Preferred
Master's Degree
Microsoft Certified IT Professional: Enterprise Administrator
Apple Certified Support Professional
Benefits
Competitive salaries
Comprehensive benefits package including tuition waiver
Retirement plan
Excellent medical and dental plans
Company
Nova Southeastern University
Nova Southeastern University is a nonprofit, independent research university offering undergraduate, graduate, and professional degrees.
1001-5000 employees
H1B Sponsorship
Nova Southeastern University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (21)
2023 (10)
2022 (16)
2021 (19)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$4.75MKey Investors
Community Foundation of BrowardHealth Foundation of South Florida
2025-06-26Grant· $0.45M
2023-02-15Grant· $1M
2022-02-22Grant· $0.3M
Leadership Team
Marilyn Gardner
Program Professor & Education Enterprise Associate
Theoharis Theoharides
Executive Director, Center of Excellence for Neuroinflammation Research, NSU
Recent News
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