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Zeno Group · 20 hours ago

Senior Vice President, AI & Tech Operations

New York, NY

Full-time

Hybrid

Director/Executive

$160K/yr - $201K/yr

15+ years exp

Zeno Group is a fiercely independent and global integrated communications agency. As the SVP of AI & Tech Operations, you will drive Zeno's AI transformation and integrate technology solutions into operations, enhancing internal capabilities and fostering a culture of AI adoption.

Brand MarketingPublic RelationsService Industry

H1B Sponsor Likely

Responsibilities

Act as the primary liaison between Zeno and our sister companies for AI-related initiatives, ensuring seamless communication of AI strategies

Partner with the Head of AI and Innovation to identify and execute high-visibility AI projects that demonstrate impact across the organization

Regularly communicate updates, progress, and insights from sister company activities to internal teams while highlighting Zeno's unique needs and priorities

Identify and cultivate strategic partnerships with AI technology providers, research institutions, and innovation partners to enhance our capabilities

Build consensus among practice teams on platform selection and tech stack decisions

Assess competing products and solutions to make informed recommendations that serve agency-wide needs

Collaborate with leadership to ensure strategic alignment on technology investments

Analyze existing business processes and workflows to identify high-impact opportunities for AI-driven improvements and automation

Concept AI workflows that enhance operational efficiency, from automating repetitive tasks to revolutionizing data analysis pipelines

Collaborate with cross-functional teams to ensure AI tools are integrated into daily operations without disrupting client service excellence

Stay informed about generative AI advancements, flagging notable emerging tools and techniques for potential business use

Assist with the organization's approach to generative AI tools, helping teams get maximum value from AI across content creation, analysis, and strategic planning

Support practice leads in developing playbooks, best practices, and training programs that drive AI adoption and improve the employee experience with AI tools, with consideration for how these capabilities can enhance client service

Host training sessions and knowledge-sharing initiatives to upskill employees on AI tools and emerging workflows

Monitor AI adoption across the organization, celebrating successes and identifying opportunities for continued growth and improvement

Support robust AI governance by ensuring AI tools and workflows comply with company policies, ethical guidelines, and data privacy regulations

Support client teams in navigating AI-related conversations, including SOW review and guidance on appropriate AI usage in client deliverables

Partner with sister and parent companies, Business Affairs, and Contracts, to ensure all client-facing AI applications meet approved usage standards

15+ years in technology or operations roles, with at 2 years leading AI, automation, or digital transformation initiatives

Experience driving organizational change in fast-paced environments

Familiarity with generative AI platforms (OpenAI, Anthropic, MidJourney, etc) and their practical applications in business contexts

Exceptional communication skills with the ability to translate complex concepts into clear, actionable insights for diverse audiences

Proven ability to build relationships and influence across organizational boundaries, including senior leadership and external partners

Experience presenting initiatives and outcomes to executive stakeholders and board-level audiences

Demonstrated expertise in managing multiple initiatives simultaneously while maintaining quality and meeting deadlines

Strong organizational and prioritization skills with experience in project management

Understanding of the communications, marketing, or media agency model, and the unique challenges of client service businesses

Commitment to pushing boundaries in pursuit of innovative solutions

Passion for leveraging AI and technology as a whole to drive operational and creative excellence

Qualification

Generative AI expertiseWorkflow analysisAI strategy developmentStakeholder managementTechnology procurementProject managementCultural fitCommunication skillsProblem-solving skillsOrganizational skills

Required

15+ years in technology or operations roles, with at least 2 years leading AI, automation, or digital transformation initiatives