NEOGOV · 1 month ago
Senior Technical Support Analyst - Public Safety (Mobile Data Team)
FL, FL
Full-time
Onsite
Mid, Senior Level
$77K/yr - $119K/yr
3+ years expNEOGOV is a company that provides advanced technical support solutions, and they are seeking a Senior Technical Support Analyst for their Mobile Data Team. The role involves analyzing, evaluating, and implementing solutions for various City hardware and software, focusing on complex technical issues and leading support efforts.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Responds to support requests submitted through help desk, customer contact, escalation from other support tiers or supervisors
Provides advanced, higher level support to Level 1 and Level 2 support tiers by providing escalated work that requires advanced root cause analysis
Investigates, diagnoses and resolves complex problems for Level 3 systems, database, network, mobile data, and security teams before escalation
Assists with logistical operations of Desktop Services team
Creates, updates and deploys computer images, software and security application packages used to distribute updates consistently throughout the corporate computing environment
Stays current with new technology, applications, trending strategies and innovations within the Information Technology industry
Supports server operating systems and applications for backend support of client systems
Develops scripts and software deployment packages for mass deployment and automations
Leads efforts in deploying new modules, interfaces, or advanced features of existing technology systems. This may be accomplished independently or by assisting other personnel
May serve on the 24-hour after hours support helpline on a rotational basis and will assist with resolution of escalated after hours work orders
May lead the activities and work assignments of team members on a daily basis
Performs related work as required
Qualification
Required
Bachelor's Degree in Computer Science, Information Technology or a related field
Three (3) to five (5) years of experience providing technical support. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field, may substitute on a year-for-year basis for the required experience or education
Possess or be able to obtain a valid State of Florida driver's license within 30 days of hire
If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form to the online application
Preferred
Working knowledge, experience, and/or certification of the ITIL framework
CompTIA A+, CompTIA Network +, or comparable certification depending on job assignment
Criminal Justice Information Services (CJIS) Certified or the ability to obtain certification
Experience in supporting local government and public safety technologies
Operating System /software support and deployment experience
Benefits
Six (6) additional Management Vacation Days
A Vehicle Allowance of $250/month
Vacation, holiday, and sick leave
Medical, dental, vision, life and short-term disability insurance
Public Service Loan Forgiveness (PSLF) program
Florida Retirement System (FRS)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase