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Children's Home Society of North Carolina · 15 hours ago

SUPPORT SERVICES COORDINATOR - FT (51688)

Raleigh, NC

Full-time

Onsite

Mid Level

3+ years exp

Children's Home Society of North Carolina is seeking a Support Services Coordinator responsible for managing family foster care and adoption case records. The role involves coordinating client records, data systems, and providing administrative support to the Foster Care to Permanency staff.

FamilyHealth CareService Industry

Work & Life Balance

Responsibilities

Perform Criminal Records checks for applicants and upload into Binti database; confirm information provided to obtain Adam Walsh Child Abuse/Neglect checks and Out of State CRCs; follow-up to make sure these documents are obtained; data entry/scan/upload information into Binti

Assignment of Specialist letters to applicants; update information in database system(s)

Process approved foster care licenses, data entry/scan/upload to Binti/Apricot, with notification to assigned Specialist, provide to DSS as needed

Managing family client records for Foster Care to Permanency including new case set up and follow-up on missing items

Processing and filing of all case documentation for services provided to clients

Submit family referrals matched with specific children and recording in Apricot and/or Binti

Submitting RILs and fingerprints to State office for approval and subsequent coordination/follow-up; data entry/scan/upload to Binti

Prepare foster care service contracts for children in care and follow-up with DSS for those contracts not received; scan/upload to Binti

Processing of foster care licensing packets and adoptive pre-placement assessment packets and verification of required documentation; data entry into Apricot and/or Binti

Submitting approval letters to families upon receipt of licensure from State

Monitor DQR Report in Apricot and coordinate with Specialist for missing documentation/ information

Processing and filing of documentation within set timeframes

Compiling client records according to the procedures required to comply with guidelines for accreditation, licensure, local area mental health entities, or other appropriate funding sources

Assist with office and building maintenance including, but not limited to, ordering office supplies, assisting with mail, office equipment, facility maintenance reports (where applicable), and coordination of room use/reservations

Assist with CHS events related to foster care to permanency services as needed

Assist as needed for Hub support coverage or as assigned

Provide assistance to clients and other visitors in the office area

Perform other duties related to program goals and projects as needed

Display sensitivity to the service population’s cultural and socioeconomic characteristics

Attend team meetings (in person or via Teams)

Contribute to a positive, engaging work environment

Display sensitivity to the service population’s cultural and socioeconomic characteristics

Demonstrate the CHS Mission, Vision, and Values in the performance of all job duties

Develop a strong knowledge base and stay current on job-related issues and trends

Participate actively in departmental meetings, training, and education, as well as the quality process

Comply with CHS’s code of conduct, policies, procedures, and other obligations

Perform other duties related to department goals and projects as needed

Qualification

Office coordination experienceData entry skillsMicrosoft ApplicationsAttention to detailPeople skillsOralMulti-tasking abilityWritten communicationOrganizational skills

Required

Some college experience required; two-year college degree preferred

A minimum of three years' office coordination experience is preferred

Strong organizational skills, computer skills, attention to detail, meet deadlines, ability to deal with high volumes of paperwork, fast-paced setting, and work with people at all levels of the organization

Excellent people skills, with ability to build relationships

Excellent oral and written communication skills with proven effective organizational and time management skills

Intermediate computer skills (Microsoft Applications as well as electronic data systems, time sheets, expense reports, use of virtual platforms for meetings)

Capable of multi-tasking, setting priorities, and handling interruptions throughout the day

Strong communication skills, both verbally and in writing

Must be physically able to use standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines

Must be physically able to transport clients in own vehicle, conduct on-site visits, and able to lift/move up to 25 pounds while supporting needs of the clients

Frequent travel required

Maintain a valid North Carolina driver's license, adequate auto insurance, and have access to an operating vehicle to attend to CHS business