HG Insights · 2 days ago
Renewals Specialist – Growth
Syracuse-Auburn Area
Full-time
Onsite
Mid LevelHG Insights is seeking a highly driven and detail-oriented Renewals Specialist to focus on securing and maximizing the retention of mid-market customers. This role involves managing the entire renewal process, ensuring high customer satisfaction, and mitigating churn risk while collaborating with Customer Success Managers.
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Responsibilities
Own the Renewal Lifecycle: Manage a dedicated portfolio of mid-market accounts, proactively initiating, negotiating, and closing all renewal opportunities to meet or exceed retention targets
Mitigate Churn Risk: Systematically monitor account health, usage data, and customer feedback to identify at-risk accounts well in advance of the renewal date and collaborate with Customer Success Managers (CSMs) to execute necessary intervention plans
Drive Timely Execution: Ensure a seamless and efficient renewal process by accurately quoting, drafting contracts, handling price negotiations, and finalizing paperwork in accordance with company standards and deadlines
Articulate Value: Partner closely with CSMs to ensure customers have a clear understanding of the value they have received from our solution throughout the contract term, justifying the investment and potential price adjustments
Process Improvement: Utilize AI and modern sales/customer success tools to analyze renewal trends, forecast accurately, identify process bottlenecks, and recommend improvements to enhance renewal efficiency and predictability
Internal Collaboration: Act as the commercial liaison between the customer, legal, finance, and the Customer Success team to resolve any blockers or complex contract issues related to the renewal
Upsell Identification (Secondary): While the primary focus is retention, you will identify and flag any strong upsell or expansion opportunities to the appropriate Account Manager or Sales team member
Qualification
Required
Proven Renewals Experience: Demonstrated success in managing and closing a high-volume portfolio of SaaS or B2B tech contract renewals, preferably within the mid-market segment
Quota Achievement: Ability to consistently deliver against challenging renewal and gross retention quotas, with a strong track record of minimizing churn and securing timely commitments
Commercial Acumen: Strong negotiation and commercial skills, capable of handling sensitive pricing discussions and complex contract terms while preserving the customer relationship
Analytical and Detail-Oriented: Exceptional organizational skills and attention to detail, necessary for accurate forecasting, meticulous contract management, and efficient portfolio prioritization
Tech-Forward: Required: Demonstrated ability to quickly adopt and use AI tools to enhance client engagement, analyze contract trends, forecast accurately, and optimize the renewal strategy
Communication Skills: Clear, confident, and consultative communication style, enabling effective engagement with customer procurement and executive stakeholders
Preferred
Industry experience in data, SaaS, or B2B technology
Company
HG Insights
HG Insights uses advanced data science to provide B2B companies a better way to analyze markets and target prospects.
Founded in 2010
51-200 employees
H1B Sponsorship
HG Insights has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (3)
2021 (6)
Funding
Current Stage
Growth StageTotal Funding
$18.26MKey Investors
Riverwood CapitalUpdata PartnersRincon Venture Partners
2021-01-05Private Equity
2016-03-24Series B· $12M
2014-05-06Series A· $2M
Leadership Team
Rohini Kasturi
CEO
Erwin Lenowitz
Chairman
Recent News
Destination CRM
2025-11-01
Company data provided by crunchbase