Segway Navimow · 3 hours ago
Technical Support Manager - Dealer Account
United States
Full-time
Remote
Senior Level
$85K/yr - $95K/yr
5+ years expSegway Navimow is seeking a Technical Support Manager to lead a dealer support team that collaborates with the dealership sales organization. The role involves developing training programs, providing technical support, and ensuring dealers are equipped to deliver excellent customer experiences.
Consumer Electronics
Responsibilities
Develop technical troubleshooting guides, maintenance standards, and knowledge-base content tailored for dealership channels
Plan, deliver and track technical certification programs for dealership technicians and frontline staff
Conduct product and service training sessions via online courses, webinars, or in-person workshops at dealer sites or regional events
Provide hands-on support through phone, email, and digital tools to resolve escalated dealer service inquiries
Coordinate with internal R&D, customer care, and relevant teams to accelerate root-cause analysis and permanent countermeasures
Track key technical issues and proactively address recurring failure modes through data-driven improvements
Lead, coach, and upskill the dealer support team ensuring consistent standards of communication, technical knowledge, and training quality
Monitor workload and coaching plans to ensure timely dealership response and partner satisfaction
Build a performance-driven culture with clear KPIs such as training coverage, dealer competency ratings, and technical resolution efficiency
Work closely with Sales, Aftersales Operations, Spare Parts, Product, Marketing, and Quality teams to ensure the service experience strengthens overall channel performance
Qualification
Required
Bachelor's degree in Engineering, Mechatronics, or related technical discipline
5+ years' experience in field technical service, product training, technical support, or dealer network enablement
Proven experience supporting consumer electronics, smart home appliances, outdoor Power Equipment, or similar technology products
Strong hands-on diagnostic skills with electromechanical systems (robotics experience a plus)
Excellent presentation, communication, and interpersonal skills; comfortable training both technical and non-technical audiences
Ability to travel frequently to dealer locations and channel events as needed
Company
Segway Navimow
Segway is a global enterprise in the fields of intelligent short-distance transportation and service robots.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase