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Chaffin Luhana LLP · 1 month ago

Intake Specialist

Pittsburgh, PA

Full-time

Onsite

New Grad, Entry Level

$40K/yr - $45K/yr

Chaffin Luhana LLP is a law firm seeking an Intake Specialist to serve as the initial point of contact for individuals seeking legal representation. This role involves managing inquiries, assessing potential claims, and ensuring a smooth onboarding process for new clients.

Law EnforcementLegal

Growth Opportunities

Responsibilities

Manage high volume of inbound and outbound calls in a timely manner

Provide a five-star experience for our clients through professionalism, clear and consistent communication, confidence and empathy

Provide outstanding customer service, by following and fully supporting the Chaffin Luhana intake process

Collaborate effectively and efficiently with other team members and departments as necessary for client inquiry and/or problem resolution

Communicate clearly, effectively, consistently and confidently with potential clients to address their needs and build strong client relationships

Ability to consistently apply superior decision-making techniques pertaining to inquiries from prospective clients

Demonstrate energy and focus while managing multiple tasks during client calls, providing empathetic support and clearly guiding prospective clients through the next steps of the personal injury legal process. Be team-oriented and goal driven, be coachable, flexible and accountable

Qualification

Customer serviceVerbal communicationWritten communicationOrganizational skillsAttention to detailProblem-solvingInterpersonal skillsTime managementConfidentiality

Required

High School diploma or equivalent work experience

Excellent organizational skills and attention to detail to maintain accurate and comprehensive records

Superior verbal and written communication skills

Professional demeanor with a strong emphasis on providing outstanding customer service

Ability to maintain confidentiality

Exemplifies Chaffin Luhana LLP's Core Values of Doing Good by Doing Right ™: Results Driven, Excellence Without Paralysis, Compassionate and Authentic, In It Together, and Innovative Growth

Adheres to all government and industry regulations, including settlement disbursements and the protection of regulated sensitive data

Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders

Problem-solving mindset, with the ability to identify process improvements and implement solutions

Maintain confidentiality of all Confidential Information of clients and of the company

Excellent analytical skills, with a keen eye for detail and a commitment to accuracy

Excellent interpersonal skills, organizational skills, and time management skills

Ability to handle frequent pressures, time deadlines, and multi-task

Benefits

401k Contributions: The ﬁrm oﬀers a discretionary match up to 5%. This includes a 100% match on the ﬁrst 3% of contributions and a 50% match on the next 2%, based on annual compensation.

Charitable Donations: The Chaﬃn Luhana Foundation makes an annual donation to a charity of each team member’s choice.

Medical Insurance: $503 toward monthly health premiums for team members or their families. Team members pay just $1.

Dental Insurance: Full coverage, with only a $1 monthly contribution from the team member.

Vision Insurance: Full coverage, with only a $1 monthly contribution from the team member.

Health Reimbursement Account (HRA): Team members receive a $1,000 contribution from the ﬁrm in their HRA account if enrolled in the PPO health plan.

Family / Dependent Care (DCR): Team members can contribute up to $5,000 pre-tax for dependent care.

Flex Spending Account (FSA): Team members can contribute up to $1,000 pre-tax for medical expenses.

Tax-free Transit Commute (TRN): Team members can contribute up to $325 per month pre-tax toward transit tickets.

Discounted Parking (PKG): Team members can contribute up to $325 per month pre-tax toward parking.

Paid Time Oﬀ (PTO): 15 PTO days per year, increasing to 20 days after 3 years with the ﬁrm.

Sick Days: 3 paid sick days per year.

Celebrate the Holidays: Oﬃce is closed for 10 public holidays.

Oﬃce Closure: Oﬃce is typically closed between Christmas and New Year’s Day.

Casual Dress: Enjoy our business casual dress code.

Enhance Your Skills: Up to $500 annually for continued education or training.

Learn How You’re Wired: Take a Kolbe Assessment to learn your instinctive method of operation.

Time Management: Time management luncheons with senior leadership to elevate team and organizational success.

Free Workouts: Free access to GreenTree SportsPlex for Pittsburgh oﬃce.

Bonusly points for peer-to-peer recognition, redeemable for gift cards, trips, dinners, and more.

Free team lunches and happy hours.

Year-end discretionary bonus.

Annual ﬁrm outing for all team members to meet up and have fun.

Company

Chaffin Luhana LLP

Chaffin Luhana LLP is a plaintiffs-only national trial firm dedicated to representing individuals and families in serious personal injury and mass tort cases.

Founded in 2010