Principal Escalation Engineer jobs in United States
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Palo Alto Networks · 16 hours ago

Principal Escalation Engineer

positionUnited States
timeFull-time
remoteRemote
seniorityLead/Staff
money$147K/yr - $202K/yr

Palo Alto Networks is committed to being the cybersecurity partner of choice, focusing on protecting the digital way of life. They are seeking a Principal Escalation Engineer to handle critical technical escalations, engage with executive-level customers, and provide insights into complex technical issues related to telecommunications and Internet applications.

Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity
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Growth OpportunitiesbadNo H1Bnote

Responsibilities

Intercept and assist or drive technical escalations that come to the executive level in engineering
Speak with executive levels at customers, delivering discussions about the situation, explaining the root cause or progress toward it, providing status internally, and addressing technical questions during customer interactions

Qualification

Dynamic routing protocolsL1-L3 troubleshootingInternet applications analysisVPN troubleshootingPcap analysisTelecommunications hardware troubleshootingCC++PythonNetwork security expertiseTechnical support experienceCustomer managementOpen discussions on network designCertifications e.g. CCIECertifications CCNACloud deployment knowledgeCommunication skills

Required

BE/B.tech or equivalent technical graduation is mandatory or equivalent military experience required
Career level experience in support service, technical support or similar troubleshooting related role
Technical lead in area of expertise related to cyberspace equipment vendor or network security organization
Able to explain complex technical issues to non-technical people
Able to have open discussions on network design, network security and related technical topic
Configuring and troubleshooting dynamic routing protocols (BGP and OSPF primarily)
L1-L3 (ISO model) troubleshooting
Broad understanding of and ability to analyze and troubleshoot Internet applications and protocols
Troubleshooting VPNs (IPSec and SSL tunnels)
Pcap analysis (via Wireshark and other tools)
Hardware troubleshooting for telecommunications equipment

Preferred

C, C++ and python programming languages (Good to have)
Advanced certification for network equipment vendors (e.g. JNCIE, JNCP, CCIE, CCNA, CCNP, CCA etc)
Cloud deployment for AWS, GCP, Azure or KVM based solutions

Benefits

Restricted stock units
Bonus

Company

Palo Alto Networks

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Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
dateFounded in 2005
location
Santa Clara, California, USA
people-size10001+ employees
web-link
http://www.paloaltonetworks.com

Funding

Current Stage
Public Company
Total Funding
$65M
Key Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M

Leadership Team

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Helmut Reisinger
CEO EMEA
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Nikesh Arora
Chairman CEO
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Recent News

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Company data provided by crunchbase