Service Delivery Manager jobs in United States
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Massachusetts Institute of Technology · 1 month ago

Service Delivery Manager

positionCambridge, MA
timeFull-time
remoteOnsite
seniorityMid, Senior Level

The Massachusetts Institute of Technology is seeking a Service Delivery Manager for the Massachusetts Green High Performance Computing Center (MGHPCC) to ensure high-quality operations of its HPC environment. This role involves coordinating delivery of compute and data services, liaising with stakeholders, and contributing to strategic planning and vendor management.

EducationHigher EducationUniversities
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H1B Sponsor Likelynote

Responsibilities

Ensure high-quality, reliable operations of its state-of-the-art HPC environment
Coordinate delivery of compute and data services to a diverse user base
Work in close partnership with facilitation and science support staff from Massachusetts AI Hub organizations
Liaise with academic and industry stakeholders
Oversee performance monitoring and continuous improvement
Contribute to strategic planning and vendor management

Qualification

Service delivery managementHPC experienceCluster operationsPerformance managementIT service managementVendor coordinationCloud-based infrastructureCommunicationOrganizational skills

Required

Proven experience managing technical service delivery for large-scale computing environments, preferably within HPC or advanced IT infrastructure
Strong understanding of cluster operations, scheduling systems, and service performance management
Excellent communication and organizational skills
Experience working directly with internal and external stakeholders to resolve issues and drive operational improvements

Preferred

Familiarity with IT service management frameworks
Vendor coordination
GPU or cloud-based infrastructure

Company

Massachusetts Institute of Technology

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Massachusetts Institute of Technology is a research university that conducts research and offers educational courses.
dateFounded in 1861
location
Cambridge, Massachusetts, USA
people-size5001-10000 employees
web-link
http://web.mit.edu

H1B Sponsorship

Massachusetts Institute of Technology has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (275)
2024 (202)
2023 (197)
2022 (201)
2021 (148)
2020 (131)

Funding

Current Stage
Late Stage
Total Funding
$1.11B
Key Investors
US Department of EnergyAlfred P. Sloan FoundationMassachusetts Life Sciences Center
2023-08-15Grant
2021-01-01Grant· $1.5M
2020-01-30Grant· $0.07M

Leadership Team

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Carlos Botelho de Paula Filho
Chief Technology Officer at Center for Collective Intelligence (CCI)
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Gaspare LoDuca
Vice President for Information Systems & Technology and CIO
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