Live Nation Entertainment · 21 hours ago
Director, Global IT Operations (Center of Excellence)
Beverly Hills, CA
Full-time
Hybrid
Director/Executive
$136K/yr - $170K/yr
8+ years expLive Nation Entertainment is the world’s leading live entertainment company, and they are seeking a Director, Global IT Operations to lead the transformation of their Global IT Operations into a data-driven, automated organization. This role will be responsible for establishing frameworks, processes, and insights that drive operational maturity across Global IT Operations and overseeing a global team focused on advancing service quality and operational performance.
ConcertsEvent PromotionEventsMedia and EntertainmentTicketing
Responsibilities
Drive the overall strategy, roadmap, and execution of the Operations CoE to mature service delivery, process alignment, and data-driven decision-making
Build global frameworks that enable transparency, standardization, and efficiency across all IT Operations functions
Partner with senior technology leaders to align operational priorities with business outcomes and customer experience goals
Define, track and improve global success metrics — SLAs, CSAT, MTTR, automation rate, and process compliance
Act as a strategic partner to business and technology leaders, translating organizational goals into actionable IT initiatives
Design, document, and optimize global IT processes to drive consistency, scalability, and service excellence
Lead continuous improvement initiatives leveraging ITIL, Lean, and Six Sigma methodologies
Champion automation-first operations, partnering with Engineering and AI Enablement teams to deploy workflows, bots, and orchestration tools that reduce manual effort
Define and enforce IT governance frameworks, policies, and operational standards across all regions and service lines
Partner with Risk, Cyber security, Data Privacy and Compliance teams to ensure alignment with PCI, SOX, GDPR, and audit requirements
Oversee the global IT Knowledge Base, ensuring accurate, accessible documentation and playbooks for all operational areas
Conduct governance audits, process maturity reviews, and drive continuous improvement through automated compliance and policy monitoring
Establish a 'governance through enablement' model — ensuring that standards empower agility rather than constrain it
Lead and mentor a global team of analysts, process managers, data specialists, and enablement professionals
Foster a culture of innovation, collaboration, and accountability focused on measurable outcomes and user satisfaction
Partner cross-functionally with Global Service Delivery, Workplace Technology, AI Enablement, and Security teams to ensure cohesive and effective operations
Champion inclusiveness, transparency, and shared success across teams and regions
Develop unified reporting frameworks and executive dashboards to visualize performance, SLA trends, and operational health
Deliver actionable insights through tools like Power BI, Tableau, and Zendesk Explore to support strategic and tactical decisions
Introduce predictive analytics to identify emerging issues, optimize resource allocation, and improve service delivery
Establish a culture of data-driven performance management across IT Operations
Lead the development of global communication strategies to drive transparency and engagement across IT Operations
Oversee training and enablement programs to ensure teams are equipped with the skills and knowledge to execute new tools, processes, and technologies
Partner with Change Management to support smooth rollouts of operational initiatives and enterprise-wide programs
Promote a culture of service excellence, awareness, and accountability through ongoing education and recognition programs
Qualification
Required
8–10 years of experience in IT Operations, Governance, Service Management, or Process Enablement leadership roles (global scale preferred)
Bachelor's degree in Computer Science, Information Systems, or Business Administration (Master's degree preferred)
Proven track record of leading Operational Excellence, ITIL, and Governance initiatives across enterprise environments
Demonstrated success implementing automation, analytics, and reporting solutions within IT service management frameworks
Strong expertise with tools such as Zendesk, Power BI, Tableau, and workflow automation or orchestration platforms
Exceptional communication, executive presentation, and stakeholder management skills
Experience working across multi-regional teams and driving transformation across diverse business and technology functions
A data-driven mindset, strategic vision, and the ability to turn insights into sustainable operational outcomes
Benefits
Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
401(k) program with company match, stock reimbursement program
New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
Volunteer time off, crowdfunding match
Company
Live Nation Entertainment
Live Nation Entertainment is a producer, promoter, and seller of live concert tickets for artists and fans. It is a sub-organization of Priority Records.
Founded in 1996Beverly Hills, California, USA
10001+ employees
H1B Sponsorship
Live Nation Entertainment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (23)
2023 (34)
2022 (39)
2021 (39)
2020 (49)
Funding
Current Stage
Public CompanyTotal Funding
$3.72BKey Investors
Public Investment Fund
2025-10-08Post Ipo Debt· $1.3B
2024-12-03Post Ipo Debt· $1B
2023-01-09Post Ipo Debt· $900M
Leadership Team
Chris Loll
Chief Operating Officer, Media & Sponsorship
Rose Kirkland
Senior Vice President, Booking
Recent News
2026-01-13
2026-01-09
Company data provided by crunchbase