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Flowcode · 1 month ago

Customer Success Manager - Sports

New York, United States

Full-time

Hybrid

Mid, Senior Level

$85K/yr - $105K/yr

2+ years exp

Flowcode is the leading offline-to-online conversion platform, helping the world’s biggest brands drive direct connections with their audiences. They are seeking a Customer Success Manager to oversee their portfolio of top-tier sports clients, leading customer success strategies and fostering strategic relationships with key stakeholders.

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Responsibilities

Lead the CS strategy for top sports clients - own adoption, activation, renewal, and upsell (we have an Advanced Builder Team to manage onboardings)

Collaborate with Sales, Product, and Support to drive outcomes and resolve challenges

Partner with clients on go-to-market planning, campaign execution, and data-driven insights

Build scalable playbooks and automation to deliver consistent, high-value service across leagues and teams

Represent the voice of the customer internally—prioritize feedback to improve product fit and customer outcomes

Qualification

Customer Success ManagementSports Industry KnowledgeEngagement Data AnalysisCRM SystemsPartnership ManagementSaaS ExperienceMartech KnowledgeCommunicationOrganizational SkillsStrategic Skills