Providence Health & Services ยท 1 month ago
Principal Service Engineer IS, Supply Chain *Virtual*
United States
Full-time
Remote
Lead/Staff
$52.12/hr - $88.75/hr
8+ years expProvidence Health & Services is a comprehensive health care organization dedicated to serving the vulnerable in our communities. They are seeking a visionary Principal Service Engineer to drive innovation in IT service delivery, focusing on supply chain management and automation while ensuring exceptional caregiver experiences.
Health CareHospitalInsuranceMedicalNon ProfitPersonal Health
Responsibilities
Leverage ServiceNow to ensure data integrity, streamline workflows, and optimize hardware fulfillment processes including IT asset disposition (ITAD), imaging, and project-based orders
Collaborate with 3rd Party Logistics Partners, End User Support, and internal ServiceNow and Oracle teams to deliver seamless IS equipment services to caregivers
Design and implement service architectures, establish best practices, and champion automation to enhance compliance, resilience, and cost efficiency
Mentor peers, influence strategic decisions, and act as a thought leader in adopting emerging technologies
Implement KPIs and dashboards to monitor service health and supply chain performance in real time
Qualification
Required
Bachelor's Degree - Supply Chain, Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
8 years Related experience; more preferred
Strong experience in automation, specifically related to deployment, recovery, or other manual processes
Strong experience with n-tier solutions
Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
Strong experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis
Preferred
Master's Degree - Supply Chain, Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
Experience in a Healthcare environment
PMP Certification
Agile development experience
8 or more years of experience leading service engineering initiatives across complex, global supply chain environments, driving operational excellence system reliability, and cross-functional collaboration to deliver scalable, high-impact solutions
5 or more years of experience working directly in ServiceNow
Lead end-to-end design and implementation of scalable service engineering solutions for global supply chain systems
Develop and optimize automation frameworks to improve supply chain reliability, uptime, and performance
Strong proficiency in scripting (e.g., Power Automate) to support diagnostics, monitoring, and automation
Drive continuous improvement initiatives across procurement and order fulfillment
Collaborate with vendors and third-party logistics providers to ensure seamless integration and service delivery
Implement KPIs and dashboards to monitor service health and supply chain performance in real time
Lead feedback reviews and implement corrective actions to prevent recurrence
Benefits
Retirement 401(k) Savings Plan with employer matching
Health care benefits (medical, dental, vision)
Life insurance
Disability insurance
Time off benefits (paid parental leave, vacations, holidays, health issues)
Voluntary benefits
Well-being resources
Company
Providence Health & Services
At Providence, our strength begins with understanding.
10001+ employees
H1B Sponsorship
Providence Health & Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (28)
2023 (34)
2022 (39)
2021 (26)
2020 (21)
Funding
Current Stage
Late StageLeadership Team
Jennifer Burrows
Chief Executive Officer
Laureen Driscoll
Division Chief Executive
Recent News
Fierce Healthcare
2025-11-21
HealthCareIT News
2025-10-22
Company data provided by crunchbase