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Crisp · 2 weeks ago

LMS & Instructional Systems Designer, Client Learning and Development

Atlanta, GA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Crisp is a leading company in legal marketing and business coaching, aiming to help law firms grow their revenue significantly. The LMS & Instructional Systems Designer will be responsible for developing and delivering content for Crisp Academy, coordinating with various stakeholders to enhance the learning experience for non-lawyer team members in the legal industry.

Professional Training & Coaching

Responsibilities

Coordinate with internal and external subject matter experts, coaches, designers, and program stakeholders to develop content for workshops, Intensives, and Crisp Academy

Translate conceptual ideas and outlines into visually engaging, tangible learning deliverables (e.g., slide decks, workbooks, tools, e-learning modules, and supplementary materials)

Carefully (extremely carefully) review anything our clients will see to ensure it is perfect, consistent, and up to Crisp standards

Research industry trends, instructional methods, and innovative learning formats to continually evolve Crisp’s coaching program and Crisp Academy

Serve as the internal owner of the Crisp Academy LMS (Trainual or future platform) to ensure courses are organized, easy to navigate, and on-brand

Act as program manager for Crisp Academy’s further development and go-to-market plan: coordinating with Marketing, Sales, and Coaching on launch timelines, messaging, and enablement assets

Support product packaging decisions (pathways, bundles, access tiers) and ensure the Academy offering is clearly articulated for non-lawyer team members and law firm owners

Track and report on key Academy performance indicators (course usage, completion, adoption, feedback) and recommend roadmap updates based on data

Identify opportunities to streamline and enhance our current Trainual setup and participate in evaluating and implementing future LMS solutions

Manage and maintain a perpetually growing library of coaching tools, content, and assets across platforms (Dropbox, Trainual, ClickUp, etc.)

Partner with Coaching, Crisp Experience, Events, and Production to ensure in-person Workshop and Intensive content is mirrored and reinforced in Crisp Academy courses and pathways

Contribute to company goals by quickly creating high-impact content solutions and building a best-in-class online academy that inspires, educates, and elevates our clients

Qualification

Instructional designContent creationProject managementLearning management systemsVisual designResearch skillsWriting skillsCollaborationProblem-solvingGrowth mindset

Required

Be extremely organized and confident juggling multiple platforms, priorities, projects, and stakeholders at once

Have the strategic focus and experience managing complex projects or programs from start to finish involving content, curriculum, or product launches

Have the tactical acumen and attention to detail to quickly spot a typo, grammatical error, formatting inconsistency, or extra space between words (yes, it matters) from a mile away

Be a super-strong, lightning-fast writer with experience adapting tone and structure for different formats such as presentations, scripts, and learning tools

Be comfortable turning a loose outline into a polished, structured learning asset without needing step-by-step instructions, while adhering to adult learning best practices

Have familiarity with learning management systems (Trainual or similar) and be comfortable learning new tools quickly

Have strong visual instincts and a high standard for slide design, layout, and overall learner experience (you don't have to be a graphic designer, but you need to know what 'good' looks like)

Be comfortable collaborating across departments and keeping people aligned and on track

Be proactive in identifying issues, proposing solutions, and improving processes rather than waiting to be told what to do

Thrive in a fast-paced environment and be energized by deadlines, ambitious goals, and high expectations

Take ownership of your outcomes and possess a growth mindset

Have a fast-paced work ethic that allows you to meet tight deadlines (24-hour deadline with a to-do list a mile long? No problem!)

Exhibit an infectious can-do attitude and an ability to pivot and change course on a dime

Typically 3–6+ years of experience in instructional design, program or project management, product marketing, or a similar role building and launching content-driven programs

Preferred

Experience developing workshop and/or classroom-style presentations and training sessions, including outlines, slide decks, and handouts/worksheets

Background in e-learning course development, LMS administration, or adult learning

Familiarity with product marketing or go-to-market work (positioning, packaging, launch support)

Experience working with law firms, professional services, or B2B education products

Proficiency in managing a large content library with many moving pieces—such as a multi-channel content calendar, Academy library, or similar

Technical experience in Keynote, Google Suite, ClickUp (or other PM tools), Dropbox, Wistia (or other video hosting platforms), and Trainual or similar LMS

Comfort using AI tools (e.g., ChatGPT, Perplexity) to accelerate research, outlining, and first-draft content creation, while maintaining high standards of quality and judgment