Spooky Nook Sports · 1 month ago
Hotel Front Office Manager
Hamilton,OH,US
Full-time
Onsite
Mid, Senior Level
3+ years expSpooky Nook Sports is the largest indoor sports complex in North America, providing a vibrant atmosphere for guests. The Hotel Front Office Manager is responsible for leading the Front Desk and Night Audit team, managing operations, and ensuring exceptional guest service.
GamingSports
Responsibilities
Responsible for scheduling and payroll. Leads structured training for new team members and collaborates with the AGM on monthly training preparation. Conducts regular team meetings and monthly 1-on-1s to review progress. Monitors daily/future occupancy to ensure proper staffing levels
Conducts daily uniform inspection and enforces professional service standards across all shifts
Acts as the Manager on Duty for the hotel, efficiently resolving service issues and complex guest problems
Ensures the Front Desk is supplied with up-to-date quick reference information (Daily Facility Hours, Group Info, etc.) to communicate effectively with guests regarding the complex amenities and events
Maintains a high-quality, professional environment, utilizing tools like the Guest of the Day program to enhance individual guest experiences
Participates in Revenue Management meetings to maximize room revenue. Communicates and enforces established rate and inventory strategies, including the two-night minimum for weekend stays
Manages cash handling procedures. Reviews Night Audit Reports and the Shift Log daily to ensure revenue accuracy and follow up on discrepancies. Ensures all weekend reservations have the required one-night deposit
Manages group rooming lists and maintains the group resume binder
Prints Maintenance Papers (Work Orders, OOO Reports) and ensures timely follow-up. Works directly with the Housekeeping Manager to coordinate Early Check-Ins and Late Check-Outs and ensure cleanliness standards are exceeded
Maintains a well-informed working knowledge of competing properties and attractions available in Butler County
Qualification
Required
Minimum 3 years of hotel front office/supervisory experience
Must be 18 years of age or older with a High School Diploma or equivalent
Fluent knowledge of the English language
Ability to work a flexible schedule, including evenings, weekends, and holidays
Preferred
Highly dependable and punctual
Strong focus on guest service and the ability to view the 'big picture' impact on the complex
Proven leadership skills with the ability to inspire respect and provide guidance
Excellent communication skills for handling diverse demographics and stressful situations
Detail-oriented, self-starting, and ability to multi-task effectively
Benefits
Free family membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
Affordable and comprehensive Medical, Dental, and Vision benefits
Competitive PTO package
Paid holidays
401k program
35% discount on food and beverage purchases, including the Forklift and Palate restaurant
35% discount on all Nook apparel
Free child watch (3-hour increments)
Company
Spooky Nook Sports
Spooky Nook Sports is a sports company that provides rock climbing, entertainment, and recreational games.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Sam Beiler
Founder & President
Recent News
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