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Boys & Girls Clubs of the Peninsula · 4 days ago

People Operations & Volunteer Compliance Coordinator

Menlo Park, CA

Full-time

Hybrid

Mid Level

$25/hr - $35/hr

3+ years exp

Boys & Girls Clubs of the Peninsula is the largest expanded learning provider in San Mateo County, dedicated to empowering youth with equitable access to opportunities. The People Operations & Volunteer Compliance Coordinator plays a key role in managing compliance for volunteers and external partners while providing operational support for People Operations processes.

EducationNon ProfitTraining

Responsibilities

Maintain accurate tracking systems and records for volunteer and partner compliance requirements including background checks, TB documentation, and required trainings

Ensure compliance with CA law, BGCA standards, and BGCP policies, and maintain ongoing adherence through regular audits and updates

Conduct regular audits of volunteer documentation and compliance status in partnership with the Volunteer Team

Monitor regulatory updates and recommend process improvements

Develop resources and visual guides to strengthen understanding of compliance requirements

Support facilitation of volunteer compliance training and orientation sessions, both in-person and virtual

Respond to compliance-related inquiries from volunteers, staff, and external partners

Support the creation, maintenance, and refinement of reports, dashboards, and analyses that inform internal communication and data-driven decision-making

Maintain secure and organized documentation systems

Continuously improve compliance workflows based on feedback and trends

Assist with compliance requirements for the state of California and BGCP, and membership requirements for BGCA

Support with best practices for data entry, system updates, and regular audits to guarantee data consistency

Provide timely support to staff regarding HR policies, systems, and procedures

Assist with HRIS data entry and system updates, ensuring accuracy and confidentiality

Help prepare and maintain reports and documentation for audits, compliance checks, and internal reviews, ensuring adherence to labor laws and organizational policies

Support employee engagement initiatives such as staff events and recognition programs

Support People Operations processes across onboarding, offboarding, benefits administration, performance management, retention reporting, audits, and compliance documentation

Act as a resource for employees, providing timely and professional responses to HR-related questions

Collaborate closely with the Volunteer Team and People Team to ensure alignment and continuity across processes

Build and maintain strong relationships with volunteers, staff, internal partners, and external partners to enhance volunteer engagement, ensure compliance alignment, and foster collaborative partnerships

Navigate the unique dynamics of engaging with key donors, delivering a personalized, high-touch experience and ensuring exceptional support and timely follow-up for volunteers throughout the process

Identify and recommend process improvements to operational workflows and procedures

Support strong communication and proactive problem-solving to enhance engagement and ensure operational success

Perform additional relevant duties as assigned to support evolving organizational needs. This role supports both volunteer compliance and people operations, with time allocation shifting based on seasonal needs, priorities, and organizational demands

Qualification

Compliance managementPeople operationsHRIS data entrySalesforce experienceTriNet experienceCustomer service orientationCommunicationOrganizational skillsAttention to detailProblem-solving

Required

Bachelor's degree or equivalent relevant work experience

3+ years of experience in compliance, people operations, HR, volunteer coordination, or related fields

Familiarity with HR processes and compliance management tools, or the ability to quickly learn these platforms

Ability to manage complex systems and processes with exceptional attention to detail, strong organizational skills, and a data-driven approach to tracking, analyzing, and improving workflows

Excellent verbal and written communication skills, with the ability to engage effectively in person and online

Ability to handle sensitive and confidential information with discretion

Customer service orientation and ability to work independently and collaboratively

Flexible and adaptable to changing priorities, with the ability to take initiative and respond proactively

Preferred

Salesforce and/or TriNet experience a plus

Benefits

You are entitled to company-provided medical, dental, and vision benefits as well as life and long-term disability insurance paid at 100% by BGCP with additional buy up options beginning on your start date

You will be able to participate in our 401(k) retirement plan after ninety days of employment

Comprehensive Paid Time-Off Policy, along with additional benefits

Employees are frontloaded 40 hours of paid sick time upon hire