New Era Technology NZ · 1 week ago
AV Technician I: Videoconferencing Specialist
Lake Mary, FL
Full-time
Onsite
Mid Level
3+ years expNew Era Technology is a global company focused on creating a workplace where everyone feels valued and inspired to grow. They are seeking an AV Technician I: Videoconferencing Specialist to support a large financial environment by managing audio-visual and video conferencing services, including troubleshooting and maintaining AV systems.
Information ServicesInformation Technology
Responsibilities
Support and collaborate with the customers management team and other departments to deliver an array of managed services surrounding the utilization, operation, and implementation of Audio Visual/Video Conferencing
Facilitate the customer's AV/VC needs both in-person and virtually
Own, support, maintain and troubleshoot industry leading AudioVisual & control systems for customer's conference rooms/centers, multipurpose rooms, Unified Communication (UC) & cloud platform in new facilities and legacy conference rooms
Perform routine in-person & remote preventative maintenance testing and problem diagnosis of fully integrated, state-of-the-art AV/Control systems comprising of but not limited to video & audio conferencing, video switching, digital video transport, projection, sound & microphone reinforcement, audio distribution, scheduling panels, etc
Assist with customer meetings/functions that require use of existing AV infrastructure including but not limited to audio & video conferencing, webinar's & webcasting, visual display, and control system operations (Crestron, Cisco, etc)
Setup, run and breakdown of live events and affiliated AV equipment
Prepare and stage systems for Quality Control testing as applicable
Responsible for troubleshooting hardware and applications, providing technical support & problem solving
Work with IT and cross-functional business partners to support scalable and leading-edge A/V systems
Collaborates with Desktop Group, Systems Administrators, Facilities, Voice Operations to ensure customer satisfaction
Works with external/internal teams to plan, implement and support global office builds & integrations as needed
Provides timely resolution of problems or escalation on behalf of customer to technical staff or management
Provide client training as needed
Exhibits a high level of professionalism and is passionate about providing outstanding customer service
Document's status of issues and provides updates to management, team and end users
Maintains standard operating procedures, best practices and customer service guidelines
Drives quality and adherence to best practices within the team
Qualification
Required
Bachelor's Degree or Equivalent
3-5 Years of experience
English language skills
Intermediate to advanced understanding of AV technologies including setup, configuration and operation of complex audio/video/control/UC systems and backend IT/networking infrastructure
Demonstrates intermediate to strong technical skills in Networking - TCP/IP, routed networks, video/audio across IP, and issues which can disrupt video/audio traffic
Ability to multi-task and manage several different projects at a time, mentor others, a solid work ethic and exceed customer expectations
Strong troubleshooting ability; can take steps on their own to isolate issues and determine root cause through investigative analysis in environments where the candidate has little knowledge/experience/documentation
Excellent communication and interpersonal skills when and interacting with employees, clients, and colleagues with the ability to work effectively with all levels of the organization
Must be capable of independent problem-solving and self-direction
Knowledge of signal flow for audio, video and control
Proven ability to balance multiple tasks with changing priorities
Strong organizational skills and excellent attention to detail
Demonstrated customer service focus and client communication skills
Excellent interpersonal and communication skills; capable of writing justifications, training users in complex topics, documenting procedures, documenting use cases, and interacting positively with other staff and management
Experience and support of UC platforms Zoom, Webex, Webex Teams & MS Teams
Experience and support of various production systems, CMS, Codian MCU, VQ, Condeco, TMS, Cisco Telepresence, Cisco Room Kit, Vbrick Rev, Appspace, Ubicast, Lightware, Crestron, Various Mic Solutions
Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment
Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing)
Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen
Onsite work environment
Monday through Friday from 9am to 5:30pm with occasional work on weekends or off hours as dictated by client onsite management. Total shift not to exceed 8 hours of work, 1 hour lunch, two 15 minute breaks
Local Commute
Preferred
At least 5 years' Global Financial Services, Healthcare or Pharmaceutical experience is preferred
Certifications: CTS preferred, but not required
Benefits
Full Benefits
Medical
Dental
Vision
401K match
28 PTO Days including company holidays
Company
New Era Technology NZ
New Era Technology NZ provides a range of network and IT support, strategic planning, modern workspace, audio and visual, virtual meeting rooms and professional development solutions and services.
51-200 employees
H1B Sponsorship
New Era Technology NZ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (8)
2023 (86)
2022 (7)
2021 (7)
2020 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase