BackOps AI · 2 months ago
Customer Solutions Engineer
San Francisco
Full-time
Onsite
Mid Level
3+ years expBackOps AI is at the forefront of supply chain intelligence, leveraging advanced AI to optimize logistics processes. The Customer Solutions Engineer will bridge the gap between customers and the engineering team, driving adoption and growth while managing customer relationships and translating feedback into product improvements.
Artificial Intelligence (AI)SoftwareSupply Chain Management
Responsibilities
Own the relationship with a portfolio of customers from onboarding to growth
Run weekly or bi-weekly meetings to track performance, gather feedback, and plan new automations
Translate customer feedback into product requests and partner closely with engineering to deliver solutions
Understand each customer’s workflow deeply enough to make smart recommendations that save time and money
Spot expansion opportunities and work with sales leadership to grow each account
Keep projects organized, track requests, and ensure nothing falls through the cracks
Serve as the internal advocate for your customers — driving visibility, action, and impact
Qualification
Required
3–5 years in a customer-facing and technical role (Technical Account Manager, Solutions Engineer, or Implementation Manager)
Strong organizational skills with an obsession for follow-through
Ability to explain technical details to non-technical audiences
Experience working cross-functionally with engineering and product teams
A proactive mindset — you don't wait to be told what's broken, you find and fix it
Startup DNA: adaptable, curious, and ready to own outcomes
Preferred
Experience in logistics, supply chain, or automation technology
Background in SaaS, integrations, or data-heavy products
Benefits
401(k) plan
Comprehensive health, dental, and vision coverage
Daily meals and snacks provided in-office
Hybrid schedule
FTO
Regular team bonding events, offsites, and learning opportunities
Company
BackOps AI
BackOps AI revolutionize supply chain management with AI-Driven autonomous business solutions
11-50 employees
H1B Sponsorship
BackOps AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
Funding
Current Stage
Early StageTotal Funding
$10MKey Investors
Construct CapitalGradient
2025-06-24Seed· $8M
2024-10-16Pre Seed· $2M
Leadership Team
Sean McCarthy
Co-Founder and CEO
Henry Ou
Co-Founder and CTO
Company data provided by crunchbase