FASTer Way to Fat Loss · 1 month ago
Client Success Representative
Clearwater,FL,US
Full-time
Onsite
New Grad, Entry LevelFASTer Way to Fat Loss is the premier virtual intermittent fasting fitness and nutrition program focused on the health and well-being of clients. The Client Success Representative will provide world-class service through various communication channels, ensuring customer satisfaction and retention while managing inquiries and complaints.
E-Commerce PlatformsFitnessHealth CarePersonal HealthWellness
Responsibilities
Provide world-class service for current FASTer Way clients, coaches, and community members
Engage in multi-platform outreach to nurture prospects and ensure strong growth of both new client and VIP programs
Proactively communicate with clients who would like to initiate a change in their new client or VIP membership status
Provide consistent high quality customer service experience to all conversations that lead to a quality client experience and ultimately to increased client retention
Take customer calls and provide accurate, satisfactory answers to their queries and concerns resolving customer complaints via phone, text and/or email in less than two hours
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
Report and track specific KPIs and benchmarks
Collaborate with other call center professionals and team members to improve customer service Responsible for acting as a liaison between clients and company
Other duties as assigned
Qualification
Required
High school diploma or equivalent; college degree preferred
Self-motivated
Dependable
Demonstrates excellent verbal and written communication skills
Strong active listening skills
Ability to multitask, prioritize and manage time effectively
Positive attitude
Strong ability to adapt to rapidly changing environment
Positive and excited to join the FASTer Way team
Knowledge of Google sheets
Demonstrates excellent verbal and written communication skills
Ability to engage and collaborate with clients and team members
Demonstrated ability to think and work independently with limited supervision
Strong organizational skills and ability to prioritize multiple objectives
Effective interpersonal skills to be capable of working with all levels of office personnel
Goal and deadline oriented
Dependable
Benefits
Health insurance reimbursement
Competitive compensation
Company
FASTer Way to Fat Loss
FASTer Way to Fat Loss is a fitness platform that provides online nutrition and fitness programs.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Amanda Tress
Founder & CEO
Recent News
Company data provided by crunchbase