Flowcode · 1 month ago
Customer Success Manager - Media + Agency
New York, United States
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $115K/yr
4+ years expFlowcode is the leading offline-to-online conversion platform, helping the world’s biggest brands drive direct connections with their audiences. The Media + Agency Customer Success Manager will own relationships with national broadcasters, TV networks, media groups, and agencies, focusing on driving adoption and measurable outcomes.
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Responsibilities
Own a portfolio of enterprise media and agency accounts (drive usage, value, renewal, and expansion)
Conduct strategic QBRs and campaign reviews tied to performance metrics and business impact
Mitigate risk and solve problems - turn insights into action fast
Partner with Sales to identify and close upsell opportunities
Collaborate with Product and Support to influence roadmap and solve client pain points
Build workflows that align with media buying cycles, flight dates, and campaign refreshes
Deepen NYC media relationships by showing up on-site, at events, hosting events, and acting as a strategic partner
Qualification
Required
4-7 years in client success, partnerships, or strategy at a media company, network, or agency
Understand the media and advertising ecosystem - broadcast, digital, ad ops, martech, measurement
Can confidently connect Flowcode to media KPIs: attribution, engagement, tune-in, reach
Move fast to solve account challenges - proactive, resourceful, and sharp under pressure
Know how to uncover expansion - new campaign use cases, cross-functional champions, budget pockets
Build trust across agency and media orgs: programming, marketing, ad sales, and operations
Are comfortable in HubSpot (or can ramp fast) and use systems to scale client engagement
Proven success working with media brands, ideally in TV or digital broadcast environments
Strong understanding of attribution, analytics, and media KPIs
Clear, concise communicator—comfortable presenting to senior stakeholders
Ability to operate independently and deliver in a fast-paced, high-growth startup
Preferred
Experience using CRM and CS platforms (HubSpot preferred)
Benefits
Equity
Company
Flowcode
Instantly Connect Fans to Brands, Everywhere
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-08-08Seed
Leadership Team
Mike Hamrah
Chief Technology Officer
Cassie Waduge
Chief Legal and People Officer
Recent News
Destination CRM
2025-07-19
Business Insider
2025-07-12
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