SQL | Customer Support Analyst (Insurance Broking Experience) \- WFH jobs in United States
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Intogreat Solutions ยท 1 month ago

SQL | Customer Support Analyst (Insurance Broking Experience) \- WFH

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

Intogreat Solutions is a technology company seeking a Customer Support Analyst. In this role, you will be responsible for providing essential support to customers regarding the Client's products, including application guidance and solutions.

Business DevelopmentInformation TechnologyOutsourcingTraining

Responsibilities

Investigate and triage customer support tickets related to Client's products
Manage help desk tickets, ensuring timely responses and adherence to service level agreements (SLAs)
Assist customers with User Acceptance Testing (UAT) for new releases
Provide detailed information to development, integration, and reporting teams for technical issues or tasks
Respond directly to customers with solutions, including creating knowledge base articles as needed
Assist with quality assurance and testing activities
Support implementation and consulting teams as required

Qualification

Insurance broking experienceCustomer serviceCommunication skillsUser Acceptance TestingHelp desk management

Required

At least 3 years relevant experience
Excellent communication skills, both written and verbal
Proven track record of delivering outstanding customer service
Relevant industry experience (specifically insurance broking)

Company

Intogreat Solutions

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Intogreat Solutions provides business offshoring consultancy services.
dateFounded in 2018
location
Sandringham, Victoria, AUS
people-size501-1000 employees
web-link
https://www.intogreat.com.au

Funding

Current Stage
Late Stage

Leadership Team

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Adam Conrad
Managing Director
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Company data provided by crunchbase