Amyris · 1 month ago
IT Help Desk Technician
Leland, NC
Full-time
Onsite
Entry Level
$50K/yr - $68K/yr
1+ years expAmyris is a company that values unique and authentic career journeys. They are seeking a motivated and technically capable IT Help Desk Technician to provide IT support primarily for the Leland office while also assisting employees globally. This role involves hands-on user support, basic administration tasks, and collaboration with senior IT staff.
BiotechnologyChemicalCleanTechRenewable Energy
Responsibilities
Provide hands-on support for end users, including:
Imaging and troubleshooting laptops
Diagnosing and resolving application issues
Basic network troubleshooting
Desk-side support
Perform basic Microsoft 365 administration tasks (approx. 40% of time)
Monitor security logs and escalate anomalies to senior team members
Assist with patching systems and packaging updates for applications and OS
Collaborate with senior IT staff to test and distribute patches
Occasionally travel between Leland office and Wilmington warehouse for user support
Access and support computers located within the plant's office area
Train users on basic computer functions and usage best practices
Qualification
Required
Bachelor's degree in an IT-related field or equivalent relevant job experience
1–3 years of IT support experience
Strong familiarity with Microsoft technologies
Experience with Dell laptops (imaging, troubleshooting, support)
Experience with remote support tools (e.g., remote desktop, remote assistance platforms)
Experience working in Active Directory maintaining user accounts and groups
Experience using a ticketing system to track and respond to employee support requests
Excellent customer service and communication skills
Basic hardware and network troubleshooting skills
Experience with laptop imaging and application support
Ability to train users on basic computer functions
Ability to work independently and manage priorities
Ability to lift up to 35 lbs as part of routine support tasks
Valid driver's license in good standing
Preferred
Basic Microsoft 365 administration knowledge
Experience with log monitoring and reporting
Familiarity with patching and software packaging processes
Experience with Apple macOS and iOS environments
Experience with Microsoft Entra and Azure environments
Strong documentation and organizational skills
Experience with python
Benefits
Access to robust healthcare
Mental wellness benefits
Family leave
Discounted fitness memberships
Education reimbursement
Flexible paid time off
17 paid holidays
10 paid sick days
Additional paid time off including 3 volunteer days
Bereavement
Company
Amyris
Amyris is a biotech company that creates chemical products using advanced fermentation processes derived from sugarcane.
501-1000 employees
H1B Sponsorship
Amyris has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (7)
2023 (12)
2022 (29)
2021 (9)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$1.88BKey Investors
Administration for Strategic Preparedness and ResponseForis VenturesNational Institutes of Health
2024-10-03Grant· $12.3M
2022-12-29Post Ipo Equity· $50M
2021-11-08Post Ipo Debt· $400M
Leadership Team
Kathy Fortmann
Chief Executive Officer
Sunil Chandran
Chief Technology Officer
Recent News
2026-01-06
2025-11-04
Company data provided by crunchbase