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Golden 1 Credit Union · 1 month ago

Card Operations - Card Operations Technician II

8945 Cal Center Dr, Sacramento, CA 95826, USA

Full-time

Hybrid

Entry, Mid Level

$20.07/hr - $21.50/hr

2+ years exp

Golden 1 Credit Union is seeking a Card Operations Technician II to support their credit and debit card programs. The role involves resolving member inquiries, processing transactions, and ensuring compliance with regulations while contributing to operational efficiency.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Perform general accounting, posting, reconciliation and ledger maintenance on various accounts to ensure timely balancing within guidelines

Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position

Respond promptly and professionally to internal and external member inquiries concerning credit and debit card accounts, transactions, promotional campaigns, and services

Research and resolve issues such as card orders, balance transfers, stop payments, fee and payment reversals, ATM deposit adjustments, authorized user requests, and general ledger out-of-balance conditions

Manage daily settlements and post accurate transactions to member and general ledger accounts for both consumer and business cards

Facilitate check copy requests and returned check adjustments made through the Velera network

Proactively handle chargebacks and good faith adjustments with other financial institutions

Initiate payment requests to Accounts Payable for merchant credits related to closed accounts

Review and validate data change reports in alignment with internal security protocols

Educate members and staff on card features, decline codes, functionalities, benefits, and account management best practices

Collaborate across departments (e.g., Branch Support, Fraud, Member Services) and with vendors to resolve member issues and support operations

Assist in onboarding and training of new team members on tasks and system tools

Stay up to date on industry trends, regulations, and compliance related to card services

Participate in regulatory, compliance, and policy training; complete required online learning modules

Utilize systems such as Client Central, DataSafe, Verafin, LoansPQ, eSign+, CW3, and Microsoft Office Suite

Perform other duties as assigned

Alert management to high volume or suspicious activity within reconciliation accounts

Prepare and monitor correspondence to/from various financial institutions regarding outstanding reconciliation items

Maintain current procedure manuals for desk duty functions

Qualification

Card processing platformsFinancial institutions experienceMicrosoft Office applicationsAttention to detailConfidential information managementCommunication skillsProblem-solving abilitiesCritical thinking

Required

Two or more years' experience in financial institutions required, with emphasis on credit and/or debit card operations, banking, or customer service

Technical proficiency with card processing platforms and Microsoft Office applications

Strong verbal and written communication skills with the ability to interact effectively with members, team members, vendors, and external institutions

Strong attention to detail, critical thinking, and problem-solving abilities

Proven ability to work both independently and collaboratively in a fast-paced environment

Ability to manage confidential information with professionalism

Preferred

Certifications in finance or a related field are a plus

Company

Golden 1 Credit Union

Glassdoor3.3

Golden 1 Credit Union is a financial cooperative that offers checking, savings, home loan, investment, insurance and online services.

Founded in 1933

Sacramento, California, USA

1001-5000 employees

https://www.golden1.com/

H1B Sponsorship

Golden 1 Credit Union has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2022 (1)