Encore Bank · 1 month ago
E-Banking Fraud and Dispute Specialist
Little Rock, AR, USA
Full-time
Onsite
Entry Level
2+ years expEncore Bank is a financial institution dedicated to providing excellent banking services. They are seeking an E-Banking Fraud and Dispute Specialist who will be responsible for investigating and processing e-banking transaction activities to determine if transactions are fraudulent and assist clients with disputes.
Banking
Responsibilities
Provides prompt, professional, and courteous operational support to Retail branches, internal departments, and external customers by answering questions, researching information, and providing solutions associated with all digital banking products and services
Responsible for investigating and processing bank disputes including debit card (fraud and non-fraud), ACH, and check fraud by evaluating the complaint to determine the identification of the dispute
Ensure the dispute representment and documentation to a payment processor is complete and without error
Responsible for the creation and submission of dispute letters and documentation, including but not limited to provisional, final, requests to return, proof of authorizations, and warranty claims, during the dispute investigation process that are subject to bank regulations
Review compromised debit cards to ensure they have been correctly blocked to avoid losses
Have good working knowledge of fraud investigations and regulations that relate to general risk management including an understanding of Reg E, UCC check return guidelines, and NACHA return guidelines
Availability to support and provide independent resolutions to clients/vendors during business hours, after-hours, and/or weekends, as needed
Monitors and reviews Commercial processes (ACH, RDC, Wire): Reports, transaction approval, file validation, etc
Responsible for transaction monitoring in Q2 Sentinel fraud monitoring system
Responsible for the reviewing, processing and returning of potentially fraudulent checks
Serves as backup to E-Banking Fraud Lead
Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML
Participates in job specific training and other various Bank training programs, as necessary
Performs other duties as assigned
Qualification
Required
High School Diploma or GED is required
2-4 years of work experience in a business or professional environment
At least one year of digital banking related work experience, including processing Reg E and ACH disputes
At least one year of banking or financial institution work experience
Proficient using online and mobile banking solutions
Ability to work independently with little supervision
Strong working knowledge with Microsoft Office computer software (Outlook, Excel and Word)
Strong knowledge of financial products and services
Good organizational and customer service skills
Excellent verbal and written communication skills to communicate professionally
Ability to work successfully in a fast paced, high stress environment
Preferred
Bachelor's degree in Business or Criminal Justice preferred
Company
Encore Bank
Encore Bank opened for business in 1997 in Little Rock, Arkansas.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
P
Patrick Woodruff
SVP, Private Banker
R
Rita Lowman
Member Board of Directors
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