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Four Seasons Hotels and Resorts · 6 hours ago

Concierge

Miami, FL

Full-time

Onsite

New Grad, Entry Level

Four Seasons Hotels and Resorts is a luxury hotel company that emphasizes exceptional guest experiences through a world-class employee culture. The Concierge role involves responding to guest requests, providing local recommendations, and ensuring customer satisfaction while adhering to company policies.

HospitalityHotelLeisureRental PropertyTravel

Responsibilities

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices

Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner

Comply with Four Seasons’ Work Rules and Standards of Conduct

Work harmoniously and professionally with co-workers and supervisors

Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current

Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests

Stores and retrieves guest luggage and packages

Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing