DoorDash · 1 day ago
Merchant Services Team Supervisor
Tempe, AZ
Full-time
Onsite
Mid, Senior Level
4+ years expDoorDash is a technology and logistics company focused on empowering local economies. The Merchant Global Advocate Supervisor will lead a team that provides expert support to merchants, ensuring high-quality service and operational efficiency while managing complex escalations and driving performance metrics.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Lead and develop a team of 15–18 Global Advocates through weekly 1:1s, coaching, and performance management
Set and manage KPIs, aligning team results with broader OKRs and quality standards
Oversee daily workflows, allocate resources to meet SLAs, and drive operational efficiency
Run pilot programs and lead process improvements to scale and enhance team operations
Identify gaps in policies, processes, or products and escalate insights to drive improvements
Manage complex escalations and ensure issues are resolved end-to-end with accuracy and empathy
Build strong cross-functional partnerships to support smooth change management and shared goals
Contribute to organization-wide initiatives and help shape long-term team strategy
Develop deep expertise in DoorDash systems and use it to drive better outcomes for merchants and frontline teams
Qualification
Required
4+ years of experience in operations, customer support, or a related field, including 2+ years of people leadership with a strong track record of developing teams and driving performance
A motivating, results-oriented leader who sets clear targets, manages career growth, and builds strong, inclusive team cultures
Ability to use data to influence decisions, evaluate impact, and guide your team toward measurable outcomes
Skilled in Salesforce, Google Sheets/Excel, and Sigma, with the ability to analyze data and, ideally, experience with SQL or similar query tools
Highly organized, detail-oriented, and able to prioritize and delegate effectively in fast-paced, evolving environments
Enjoy diagnosing issues, finding creative solutions, and taking ownership of improving policies, processes, and team outputs
Anticipate operational issues, proactively recommend solutions, and partner cross-functionally to ensure smooth, defect-free workflows
Thrive in large, diverse operational or customer support organizations and adapt quickly to changing business needs
Consistently look for opportunities to uplevel the team, the merchant experience, and the quality of our support
Benefits
Premium healthcare
Wellness expense reimbursement
Paid parental leave
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
Business Insider
2026-01-07
2026-01-07
Deli Market News
2026-01-07
Company data provided by crunchbase