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Laredo Medical Center · 3 weeks ago

Part-Time Switchboard Operator

Laredo, TX

Part-time

Onsite

New Grad, Entry Level

0+ years exp

Laredo Medical Center is seeking a Part-Time Switchboard Operator responsible for managing calls and providing information in a professional manner. The role includes handling paging requests, assisting with emergency communications, and ensuring accurate information delivery to patients and staff.

Health CareHealth DiagnosticsHospitalOncology

Responsibilities

Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs

Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations

Acts as an information hub by providing accurate assistance to patients, employees, and external customers

Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff

Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed

Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office

Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries

Maintains detailed records of all pages, notifications, and calls as required by facility protocols

Performs other duties as assigned

Maintains regular and reliable attendance

Complies with all policies and standards