DeFoor Hospitality Group · 1 month ago
Hotel Indigo - Front Desk Clerk
Chattanooga, TN
Full-time
Onsite
New Grad, Entry LevelDeFoor Hospitality Group is seeking a Front Desk Agent for their Hotel Indigo property. The role is responsible for managing the front desk operations, ensuring guest check-in/out processes, maintaining data on guests, and handling reservations and special requests.
Hospitality
Responsibilities
Ensure front desk operations are carried out within the systems and procedures required by brand specific standards
Working knowledge of all hotel systems including PBX phone system, key system, PMS reservation systems, and brand specific training
Knowledge of fire alarm system and evacuation procedures
Mindful of credit responsibility so that suspicious accounts are immediately noted to ensure effective credit control
Must have good knowledge of surrounding area
Manage reservations and check-ins to ensure the highest RevPar
Must be responsible for security of guests, fellow employees, and hotel assets
Must perform any other required duties as requested by Supervisor to aid in better operation of the hotel, restaurant, lounge, and service to the guests
Keep confidential the business functions of the company including, but not limited to, top accounts, financial status, customer/guest information, employee issues, etc
Maintains compliance to all front office standard operation procedures: monitors key control, verifies room status information, updates group information, ensures follow-through of all VIP and Tour VIP requests
Works with other staff to ensure awareness and compliance to all safety and security policies and procedures
Ensures employee and guest safety by participating in proper training and maintenance of equipment and work area
Balances PMS activity at the end of each shift and daily report as required
Never drops a deposit without a witness
Accurately counts and accounts for cash banks prior to and at the end of each shift
Immediately report any guest issues to the Manager on Duty
Does not participate in personal conversations either in person or on telephone or cell phone
Assist guest with luggage as needed
Well-groomed and in uniform while on property
Does not eat, drink, or smoke in sight of a guest
Qualification
Required
Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
Must possess the ability to handle stressful situations in a calm, professional manner and exhibit good judgment
Excellent communication skills. Ability to convey information and ideas through writing, telephone and personal meeting situations; engaging the audience and helping them understand and retain the message
Must poses a passion to serve
Skilled at establishing effective relationships with customers and internal partners; requires effective reading, writing and oral comprehension
Service orientation. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Must have a valid driver's license and dependable transportation available
Must have an outgoing personality, be well organized, and detail oriented
Must be able to work a flexible schedule to include evenings, nights, weekends, and some holidays
Must have a good work ethic, be honest and work well with others
Must have good cash handling skills, able to make change, manage cash drawer
Prior customer service experience
Stand/walk on feet for 8 hours and work in a restrictive space/environment
Must have eyesight enabling vision both near and far
Finger dexterity to type, to write, and work on a computer
Must speak in a clear, understandable voice, hear at a basic level, and understand English
Must be able to bend, stretch arms overhead and lift and/or carry up to 30 pounds
Weekend availability is required for this position
Company
DeFoor Hospitality Group
We provide a personalized, tailored approach to customer service which allows our portfolio to exceed expectations at every opportunity—for our stakeholders, guests, and employees.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase