KNAPP · 1 month ago
Warehouse Operation Support Manager
Thief River Falls, MN
Full-time
Onsite
Mid Level
3+ years expKNAPP is a global company specializing in intelligent solutions for digitizing and automating supply chains. The Warehouse Operation Support Manager is responsible for leading engineering support and logistics operations at customer warehouse sites, ensuring operational excellence and customer satisfaction through effective management and coordination.
LogisticsSupply Chain ManagementWarehouse AutomationWarehousing
Responsibilities
Participate in Change Advisory Boards to discuss software changes, bug fixes, and upcoming implementations with customers
Coordinate with internal software teams to ensure timely testing and deployment of system updates and bug resolutions
Monitor and manage all incidents occurring within the warehouse, ensuring accurate and timely communication with the customer
Maintain and promote a strong, professional relationship with the customer across all operational touchpoints
Supervise and delegate tasks to software engineers and PLC engineers to ensure efficient resolution of technical issues
Collaborate with the Spare Parts Manager and customer to coordinate spare parts availability and logistics
Oversee warehouse support operations to ensure alignment with service-level agreements and customer expectations
Manage site-level budgets and provide regular reporting to the Director of Remote Services, including performance against defined KPIs
Ensure compliance with company policies, safety standards, and operational procedures
Lead and support continuous improvement initiatives to enhance warehouse support efficiency and customer satisfaction
Responsible for responding to and addressing emergency calls
Qualification
Required
B.S. in Industrial Engineering, Computer Science, Logistics or equivalent work experience
3-5 years related experience in warehousing, high volume manufacturing, distribution, production planning and/or transportation environment
An understanding of warehouse operations and supply chain management
Working Knowledge of Linux, Java, Oracle and SQL
Operational experience in automated distribution facilities
Strong skills in report development
ITIL Foundation
Proven organizational skills
Experience in Budget Management
Authorization to work in the U.S
Passport or ability to obtain passport
Professional office etiquette is required at all times
Travel required up to 10%
Overtime as required by work
Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm's length, and lifting up to 30 pounds
Benefits
Health, dental, vision, life insurance
Flexible Spending Accounts
Short & Long Term Disability
401k with a very generous employer match and no vesting!
Paid Vacation & Holidays
Profit Sharing
Paid Parental Leave
Subsidized Daycare
Tuition Reimbursement
Pet Insurance
Company
KNAPP
Experience our unique KNAPP spirit. Catch up on the latest company news. Receive stories and first-hand experience from our customers and employees.
5001-10000 employees
H1B Sponsorship
KNAPP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (4)
2023 (7)
2022 (5)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageRecent News
Global Cosmetics News
2025-10-31
Company data provided by crunchbase