PACE Supply Corp. · 1 month ago
Technical Support Specialist, Water Meters
Sacramento, CA
Full-time
Onsite
Entry, Mid Level
2+ years expPACE Supply Corp. is a leading distributor of plumbing, waterworks, and industrial supplies, and they are seeking a dedicated Technical Support Specialist for their Water Meters Division. This role involves providing expert support, ensuring successful product implementation, troubleshooting, and driving customer satisfaction in a dynamic environment.
Health CareManufacturingMedical
Responsibilities
Promptly address inquiries, concerns, and technical issues related to division products and systems
Demonstrate a commitment to customer satisfaction, ensuring positive experiences and fostering lasting relationships
Collaborate closely with clients to understand their unique needs and preferences
Collect and analyze customer feedback and survey responses to identify areas for improvement
Utilize division expertise to diagnose and resolve technical issues efficiently, demonstrating a deep understanding of product functionalities
Provide clear and concise technical guidance to customers and internal teams, ensuring optimal problem resolution and customer satisfaction
Stay updated on the latest division products, technologies, and industry trends to offer informed insights
Conduct training sessions for internal teams and clients, enhancing overall product knowledge and usage
Share insights on best practices, troubleshooting techniques, and industry advancements to empower teams with the latest information
Act as a bridge between PACE Supply and manufacturer, fostering strong relationships and facilitating effective communication
Collaborate with internal teams to ensure seamless coordination and resolution of customer issues
Collaborate with technical and non-technical teams to exchange insights and contribute to a holistic understanding of customer needs
Facilitate communication between different departments, ensuring a coordinated approach to problem resolution and customer support
Maintain detailed records of customer interactions, technical issues, and solutions for future reference
Generate insightful reports on common technical problems, providing recommendations for continuous improvement and proactive issue resolution
Qualification
Required
High school diploma (or equivalent) is preferred. A combination of education and experience providing the required skill and knowledge for successful performance of the job would qualify
A minimum of 2 years in customer service management, particularly in metering technology
Demonstrated ability to build and maintain relationships
Flexible, creative, and able to work in a dynamic fast-paced work environment
Demonstrated capacity to think 'outside the box,' communicate and motivate customers on the company's products, programs, and new ideas
Proficiency in Microsoft Office, specifically Excel, Word, and PowerPoint
Excellent oral/written communication skills, including well-developed presentation skills
Preferred
Bachelor's degree in Business Administration, Marketing, related field or equivalent experience
A minimum of 5 years' experience in AMI/AMR water metering technology
Outstanding verbal and written communication and organization skills
Self-motivated, able to work with minimal supervision
Strong organizational skills and attention to detail to manage multiple tasks and deadlines effectively
Benefits
Medical, dental, and vision care that is available to you within the first 30 days
Life insurance
Sick days
Holidays
Vacation
Two retirement programs of 401(k) and ESOP
Company
PACE Supply Corp.
PACE Supply Corp. is a wholesale company that offers hydronics, fire protection, water treatment, and pumps.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
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