Amazon · 2 weeks ago
Delivery Station Customer Service Associate, DSL
Granite City, IL
Full-time
Onsite
New Grad, Entry Level
$35K/yr - $62K/yrAmazon is committed to being Earth’s most customer-centric company, and they are seeking a Delivery Station Customer Service Associate to enhance customer experience by providing hands-on support at their delivery stations. The role involves direct communication with customers, resolving issues, and ensuring timely delivery of packages.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Communicating with customers directly in-person, in addition to communicating via phone and email
Empathizing with and prioritizing customer needs
Upholding company values and respecting every customer
Resolving issues and setting appropriate expectations with customers
Clearly understanding and responding appropriately to the issues that customers present
Consistently composing grammatically correct, concise, and accurate written responses to customer issues
Approaching problems logically and with good judgment to ensure the appropriate customer outcome
Making quick and effective decisions on behalf of the customer
Working a flexible Full-Time (40+ hours per week) schedule
Carrying, lifting, pushing and pulling up to 49 pounds
Frequently pushing, pulling, squatting, bending and reaching
Standing and walking during shifts lasting up to 12 hours
Working in an environment where the noise level varies and can be loud (hearing protection will be provided)
Working in an environment where the temperature may vary due to outside weather conditions and is not controlled
Qualification
Required
High school or equivalent
Experience in customer service
Ability to effectively prioritize work time to ensure efficiency
Experience with Windows Operating Systems and Microsoft Outlook
Familiarity with multiple web browsers, data base searching and instant messenger tools
Preferred
Bachelor's degree or equivalent
Experience in understanding performance metrics and developing them to measure progress against key performance indicators
Proficiency in verbal and written communication skills
Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
Benefits
A full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
Founded in 1994
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-14
2026-01-14
2026-01-14
Company data provided by crunchbase