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Chart Industries, Inc. · 2 weeks ago

Technical Service Representative

Duluth, GA

Full-time

Onsite

Mid Level

3+ years exp

Chart Industries is a global manufacturer and service provider of engineered solutions for municipal water treatment and industrial process applications. The Technical Service Representative will provide technical service and support to end-users, troubleshoot issues, and ensure proper functionality of equipment in the field.

Carbon CaptureIndustrialIndustrial EngineeringManufacturingMedical

Responsibilities

Provide technical service and support to end-users

Diagnose issues and, when necessary, disassemble, repair, and reassemble fabricated machines and separators mounted on skids or within containers

Interpret and follow moderately complex wiring diagrams; wire control panels and instrumentation

Troubleshoot all company products and provide effective solutions

Interact with customers to address inquiries, concerns, and requests regarding products and services

Collect and analyze customer information to identify and resolve issues

Research and utilize available resources to support problem resolution

Commission equipment in the field and ensure proper functionality

Coordinate activities with outside contractors as needed

Adhere to standard processes and procedures

Redirect problems to appropriate resources and collaborate with internal teams for resolution

Communicate with service specialists or designated personnel to coordinate needs, including parts, during fieldwork

Stay up to date on system information, changes, and updates

Prepare and deliver detailed field reports to customers

Qualification

Mechanical aptitudeTechnical problem-solvingHMI/PLC/VFD systemsCustomer service principlesProcess flow diagramsMultitasking abilitiesTyping proficiencyVerbal communicationWritten communicationEffective listening