Safe Horizon · 1 month ago
Client Services Specialist - Domestic Violence Shelter, Willow
Bronx, NY
Full-time
Onsite
Entry Level
$22.81/hr - $23.96/hr
2+ years expSafe Horizon is a nonprofit organization dedicated to providing support and services to individuals affected by violence and abuse. They are seeking a Client Services Specialist to integrate a trauma-informed, client-centered approach while assisting clients in a domestic violence shelter. The role involves conducting intakes, providing crisis intervention, and ensuring the safety and well-being of clients.
CommunitiesHomeless ShelterHumanitarianNon Profit
Responsibilities
Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Identify when a client is experiencing trauma reactions and help client stabilize
Conduct emergency shelter intakes for site vacancies and vacancies at sister sites as part of the Central Intake team
Assess immediate safety needs and develop a risk management plan during intake of shelter placement calls
Using neutral and non-judgmental language when responding to the needs and requests of clients
Provide crisis intervention including mediation and de-escalation skills to diffuse situations between residents’ family members and/or roommates
Participate in trainings to improve client centered practice skills and knowledge about self-care and vicarious trauma and its impact
Plan, implement and/or research self-care and other social activities for clients and their children
Actively participate in donor tours and help with special client events and holiday parties
Conduct regular health and safety facility checks
Understand and follow emergency procedures, including fire procedures
Sort and organize donations of food, clothing, or items/projects as assigned
Distribute supplies to clients in accordance with established guidelines and/or emergency requests from clients
During the orientation process, determine clients’ immediate needs and provide referrals for basic needs
Provide referrals for clients following their initial Case Management session
Assist with basic office tasks such as archiving, filing , collating, update lists or as assigned
Enter activity log information, shift notes and Case Management System (CMS), in a timely fashion and accurate manner
Provide starter kits, assisting with bed utilization by helping with apartment preparation and cleaning; moving clients’ belongings as assigned
Provide childcare as requested by clients or staff in accordance with written policies
Provide client accompaniment to important appointments when requested
Assist with admission and discharge of clients. This may include, providing childcare, assisting with client belongings if facility staff is unavailable and other tasks assigned by management
Complete discharge paperwork which includes completing discharge checklist with clients, and all related discharge procedures
Comply and adhere to funders’ fire and health safety mandates by obtaining and maintaining Fire Department of New York (FDNY) and Red Cross certifications as indicated by shelter leadership
Qualification
Required
High School Diploma/GED and two years relevant experience
Basic computer skills necessary
Candidate must have or obtain the following certifications within 3 months of employment: At Emergency Shelters, obtain the F07-Fire and Emergency Drill Conductor and S95-Supervision of Fire Alarm Systems. At Transitional Shelters, obtain F80- Coordinator of Fire Safety and Alarm Systems in Homeless Shelters, Pediatric CPR/ First Aid Certification, and Security Guard License
Benefits
Vacation Time
Paid Sick Time
Holidays
Medical
Dental
Vision
403(b) Retirement Plan
Company Life Insurance
Medical/Dependent Care Flexible Spending Accounts
Tuition Assistance Program
Commuter Benefits Program
Gym Reimbursement
Parental Leave
Employee Learning Center
Company
Safe Horizon
Safe Horizon is victim assistance organization provide support, prevent violence, and promote justice for victims of crime and abuse.
501-1000 employees
H1B Sponsorship
Safe Horizon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Lisa A. O'Connor, Ph.D.
Deputy CEO
Denise Hagley
Chief Financial Officer
Recent News
San Francisco Chronicle
2025-09-06
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