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Coherent Corp. · 1 day ago

Customer Service Representative - TEMP to HIRE

Saxonburg, PA

Full-time

Onsite

Mid Level

$20/hr - $20/hr

3+ years exp

Coherent Corp. is a global leader in lasers and engineered materials, and they are seeking a Customer Service Representative to manage incoming orders and ensure timely processing. The role involves handling customer inquiries, maintaining order status, and communicating effectively with various teams to prioritize sales issues.

AerospaceIndustrialMachinery ManufacturingManufacturingNavigationSemiconductor

Responsibilities

Incoming orders are reviewed for correct pricing, special instructions, delivery requirements, part availability, and processed accurately in a timely manner

Ensure that incoming orders and change notices are processed in a timely manner

Orders for new part creations are processed accurately and in a timely manner according to the customers drawing or specifications

Ability to perform order entry for all regions of the world

Monitor blanket order status for designated customers

All requests for expedited delivery and/or schedule changes for are handled in a timely manner and with the appropriate level of urgency

Critical order reports are maintained for all designated customers, COHERENT sales offices, and/or distributors. Their respective open order reports are monitored, and status is maintained. Supervisor is kept current with order status and any delivery problems or issues

Incoming calls and emails are handled in a timely and professional manner. Calls and emails are forwarded to supervisor as deemed appropriate

Maintain knowledge of the customer service process to ensure all customer complaints and questions are answered in a professional manner and to the best of their ability

Communicate with Production Planners; Product Line Managers (PLM); and Customer Service Supervisor to ensure all sales priorities and issues are communicated in a timely and effective manner

Qualification

Customer serviceOrder processingExcel proficiencyOracle experienceOrganizational skillsTime managementInterpersonal skillsProblem-solving skillsTeamwork

Required

Minimum 3 yr. experience sales support or customer service position

Associate degree or equivalent

Accountable for developing and maintaining a good rapport with subsidiaries, distributors, and customers

Accountable for providing a high level of customer service and support to subsidiaries, distributors, and customers

Accountable for ensuring that customer needs are handled with the proper sense of urgency and that key issues are communicated to the Customer Service supervisor and the Sales Operations manager in a timely manner

Ensure accounts' needs are handled with the proper sense of urgency and that key issues are communicated in a timely manner

Intermediate to high level of Excel skill is required; incumbent should have good skill in Pivot table, VLookup and setting simple formula

Strong organizational and time management skills

Ability to achieve results independently or working with others

Ability to handle multiple priorities involving external and internal priorities

Demonstrates and promotes the COHERENT Worldwide values: Customer First, Honesty and Integrity; Open Communications, Teamwork, Continuous Improvement and Learning; Manage by the Facts; A Safe, Clean and Orderly Workplace

Strong interpersonal, teaming, and problem-solving skills

Work effectively with other members of Coherent Corp

Must be able to remain in a stationary position, often standing or sitting for prolonged periods

Must be able to communicate clearly and effectively with others to exchange information

Constantly operates a computer and other office equipment

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards