Securiti · 1 week ago
Technical Support Engineer, West Coast
United States
Full-time
Remote
Senior Level
$160K/yr - $180K/yr
7+ years expSecuriti AI pioneers AI-powered data and privacy governance, delivering unified solutions for data intelligence and security. The Technical Support Engineer will provide post-sales technical support, diagnosing and resolving customer issues while ensuring high service standards and effective communication with engineering teams.
Cloud SecurityCyber SecurityData GovernanceData ManagementEnterprise SoftwarePrivacyRisk ManagementSecurity
Responsibilities
Drive the overall post-sales technical support of customers: Diagnose, troubleshoot, and resolve issues by proposing simple and effective solutions, with necessary workarounds
Provide responsive and timely service to customers on new tickets by priority, complying and exceeding SLA goals on response and resolutions
Ensure proper logging of all issues, steps and root cause analysis
Document RCA as repeatable resolutions as KB articles in the knowledge base
Conduct ticket escalations to engineering while managing the entire resolution lifecycle
Understand and implement key operational metrics, such as MTTR, NPS, CSAT, in day-to-day technical support functions
Balance the sales acumen for customer relationship management with deep technical skills in areas, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization
Interface with engineering and product management for ticket escalations as well as a feedback loop in the form of issues, bugs, usability insights and enhancement requests
Qualification
Required
Minimum of a Bachelor's Degree in a technical field with 7+ years of work experience as a technical support engineer in a related technical field
Hands-on experience with key technologies, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization
Demonstrated depth in all aspects of technical support lifecycle, such as ticket logging, triage, escalation, customer response, RCA, and KBs
Proficiency in one or more Technical Support systems, such as Zendesk
Strong presence with excellent communication and leadership skills, and a proven track record of collaborative success with customers, vendors, staff, and internal business partners
No travel is expected. However, this role requires participation in a 24x7 technical support coverage shift that could occasionally be at odds with the resident timezone of the engineer
Preferred
Prior technical support experience with a Data Privacy and Security company as well as Cloud Security
Understanding of Data Security and Privacy, including corresponding regulations
Benefits
Healthcare
PTO
Company
Securiti
Securiti is the pioneer of the DataAI Command Center, a centralized platform that enables the safe use of data and GenAI.
501-1000 employees
H1B Sponsorship
Securiti has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2023 (2)
2022 (7)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$156MKey Investors
Blue Owl Capital CorporationWorkday VenturesCisco Investments
2025-10-21Acquired
2023-03-14Series Unknown
2022-10-04Series C· $75M
Leadership Team
Chaks Chigurupati
Chief Technology Officer
Michael Rinehart
Vice President of Artificial Intelligence
Recent News
globallegalchronicle.com
2025-11-08
2025-10-24
Company data provided by crunchbase