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FIS · 2 months ago

Client Relations Account Representative I

US FL TAL 2585 Client

Full-time

Onsite

New Grad, Entry Level

FIS is a leading company in fintech, dedicated to powering the world’s economy through innovative technology. The Client Relations Account Representative I will assist in managing vendor applications for the WIC program, ensuring compliance and resolving issues while maintaining detailed records and conducting audits.

BankingFinancial ServicesFinTechPayments

Responsibilities

Assist in the acquisition and processing of vendor applications for participation in the WIC program

Update WIC Vendor Management System (VMS) with status of each application received and its required steps for analysis and approval

Interact with WIC staff and local vendor management and the applicant vendor to determine how to resolve outstanding issues in the application process

Schedule vendor compliance review and training for newly accepted vendors with local vendor management

Track completion of all tasks in application, compliance and training

Identify areas where vendor fails to perform or is unable to qualify

Notify the vendor and WIC staff of results

Update and maintenance of over 2,000 individual vendor files (manual and automated) with results of compliance activity, audits and resolution of errors in processing

Responsible for assisting in the management and administration of individual vendor authorizations, vendor numbers and acquisition of required 'X-9' number for EBT processing

Providing detailed information to vendors

Assisting vendors in the upload and operation of their EBT provider

Interact with the vendor and the vendor's third-party provider and FIS and CDP on connectivity and processing issues

Conduct vendor surveillance actions to include procedures for the analysis of transactions after stated vendor operating hours

Identify monthly the number of transactions by facility and contact each vendor in writing alerting them to program requirements and existence of transactions and their values

Assisting vendors in reconciliation and corrective action determined necessary as a result of this analysis

Evaluate vendor compliance with mandatory inventory requirements

Determine, through WIC EBT transaction analysis, estimates of the number of participants who were unable to obtain prescribed WIC EBT food because they were not on the vendor shelves — as required in their contract

Work directly with vendors and assist in analysis of requirements and participant demands

Evaluate vendor redemption record history for patterns of program abuse by either the vendor or participants

Conduct analysis of EBT activity for segmented periods and compare that activity to known patterns

Identify areas requiring additional investigation

Assign high risk status to vendors with inventory or EBT integrity issues and follow up on investigation and results

Search internet sites for WIC program abuse, evaluate materials located against FL-WISE participant information

Identify those internet postings with potential link to WIC program abuse

Refer materials to appropriate local agency for further analysis, participant contact and determination

Evaluate geospatial records for potential program abuse by vendors or participants

Search for patterns and suspected violations of program requirements

Record results of investigations in WIC Program Abuse Management System (PAMS)

Conduct periodic analysis of PAMS results, follow up on outstanding investigations

Identify patterns of abuse or areas of increased levels of abuse

Responsible for management of WIC wholesale, distributor, supplier and manufacturer data obtained from WIC invoice inventories and from WIC vendors

Provide WIC vendors with information on available sources of WIC foods within their geographic region

Facilitate introductions when necessary and assistance to the vendor in determining the appropriate level of support required based on redemption activity at the vendor facility

Maintain direct contact with the vendor until they have located the best possible source of supply for their operation

Update WIC wholesale, distributor, supplier and manufacturer data records for each vendor to facilitate the relational analysis of vendor to source of supply on a bases daily

Use MS ACCESS and similar analytic tools to evaluate impacts of various sources of supply on vendor operations and the costs to the WIC program

Responsible for the management and update of all WIC grocery EBT processor system identification information and the status of that system for certification

Update records when notified by vendors and integrators and track results to ensure that any system modifications are addressed in an appropriate certification process

Participate in weekly status update with WIC team, integrate and coordinate program activities and requirements with all other team members particularly on WIC investigations, compliance activity, new vendor training and UPC data update

Qualification

WIC EBT Vendor managementInvestigating WIC Recipient FraudWIC vendor auditsClient relationship managementComputer skillsLearning new softwareDetail orientedInterpersonal skills