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SageSure · 2 weeks ago

Claims Technical Solutions Specialist I

Chicago, IL

Full-time

Hybrid

Entry, Mid Level

3+ years exp

SageSure is an innovative insurtech company looking for a process-driven property claims expert to join their Claims team. The role involves conducting research and analysis, liaising with stakeholders, and ensuring operational changes are smoothly embedded into business processes.

Commercial InsuranceFinancial ServicesInsuranceProperty Insurance

Responsibilities

Conduct research and analysis in order to understand business needs and problems

Liaise with stakeholders to gather, document, and analyze detailed business and system requirements

Partner with our technology teams and external vendors to develop or support the development of appropriate solutions

Creates test scenarios and develops test plans to be used in testing the business applications in order to verify that requirements are incorporated into the system design

Support business in meeting customer’s needs through systems support

Help to introduce the required changes to processes and systems

Ensure that changes are smoothly embedded into business operations

Identify gaps in requirements and following up with stakeholders to resolve gaps, communicate requirements clearly using a variety of formats (e.g., user stories, acceptance criteria, functional requirements)

Participate working sessions with business and technical teams to ensure business requirements are well understood and delivered upon

Assists with responding to email inquiries received daily

Work with a wide range of stakeholders at all levels and from various parts of the Company and be able to clearly communicate with them to engage, influence and inspire confidence

Assist with user management within multiple systems to include auditing and ensuring accurate permissions and accesses

Qualification

Claims experienceBusiness analysisClaims Management SystemMicrosoft Office proficiencyProcess mappingInsurance knowledgeStakeholder engagementHTML/XML experiencePhone system managementAdaptabilityProject Management