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SouthState Bank · 1 day ago

Branch Manager II - Grapevine, Texas

Grapevine, TX

Full-time

Onsite

Senior Level

5+ years exp

SouthState Bank is a trusted financial partner known for its commitment to helping customers move forward. The Branch Manager II is responsible for leading and coaching the branch team, maximizing revenue and customer satisfaction, and ensuring compliance with operational procedures.

BankingFinanceFinancial ServicesLendingWealth Management

Responsibilities

Tracks progress toward branch loan and deposit goals and initiates directives to accomplish these objectives

Develops branch projections and expectations in strategic planning to include sales goals

Provides leadership in all areas by setting an example for the staff to follow. Personifies good customer relations and effective selling and cross-selling in contacts with customers. Exemplifies through actions and attitude the expectation of all staff members

Supervises staff members in their daily performance of assigned tasks, which impacts decisions on personnel regarding employment, performance ratings, promotions, salary, transfers, and termination

Assists each staff member in setting goals, clearly explaining what is expected of each person and effectively coaching each staff member to achieve success

Directs the hiring, training, and retraining of branch staff members. This includes operations and product knowledge, as well as customer relations and development and sales

Conducts regular meetings with staff to discuss sales and campaigns, products and services, policies, procedures, and regulations

Responsible for the branch’s security procedures and understands the functions and operations of the security devices, which are critical in protecting the facility against criminal and fraudulent activity

Understands and complies with branch audit procedures by utilizing Regional Operations Specialist visits semi-annually

Serves customers quickly, accurately, efficiently, and confidentially according to South State Bank Standards. Make appropriate recommendations based on information provided by customer. Shows sincere appreciation for customer’s time and business, and gives business card

Processes all loan applications (within lending authority) and paperwork, extending credit to qualified individuals and businesses through various installment, commercial, and real estate products. Assists in collections of delinquent loans

Manages loan and deposit exceptions within the expectation of South State Bank both individually and for the branch

Opens new deposit accounts and understands the financial services offered by the bank. This includes knowing features and benefits, rules and regulations, pricing, and a simple definition of each service. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits

Resolves customer problems and complaints with courtesy and discretion. Explaining policies and procedures as necessary. Considers customer problems and complaints as opportunities to satisfy the customer and promote additional services

Actively participates in business development activities within the community to promote, enhance, and retain present and prospective client relationships

Explains bank objectives, policies, and programs to employees and directs their implementation

Monitors branch resources and assets and submits requests as necessary for the branch to serve its customers efficiently and effectively

Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act

Presents a neat, professional personal appearance and maintains an orderly, attractive work area

Maintains a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options

Accepts other duties as assigned

Qualification

Banking experienceManagement experienceLeadership skillsCustomer service orientationProblem-solving skillsTraining skillsCommunication skillsOrganizational skillsInterpersonal skillsInitiative