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B. Braun Medical Inc. (US) · 3 hours ago

Clinical Conversion Specialist

Bethlehem, PA

Full-time

Onsite

Senior Level, Lead/Staff

$105K/yr - $120K/yr

8+ years exp

B. Braun Medical Inc., a leader in infusion therapy and pain management, is seeking a Clinical Conversion Specialist. This role involves planning and executing new product training for customer conversion implementations and fostering relationships with key customers to enhance satisfaction and operational effectiveness.

Clinical TrialsEducationHealth CareManufacturingMedical DevicePharmaceutical

Responsibilities

Primary Point of contact to plan, organize and execute B. Braun new product training for customer conversion implementations for vascular access, IV therapy, automated infusion therapy, and safe medication delivery therapeutic areas

Participate, as necessary, on internal multidisciplinary teams to improve the operational effectiveness of our educational and consulting services business

Lead or participate in the creation of new clinical conversion materials to help improve the performance of our team and customer satisfaction

Develop and foster positive working relationships with key customers in an effort to support networking, presentations, publications and sharing of B. Braun success stories

Communicate regularly with internal B Braun stakeholders throughout the conversion process to maintain open dialogue and continuous improvement

Will document customer conversion progress in reporting tools to share internally with the B Braun team

Will collect customer feedback post conversions for marketing and continuous improvement efforts

Demonstrates fiscal responsibility with allocated budgets and resources

Gains input and trend information from major clinical groups through direct contact with such groups, organizations and other vendors

Continuously innovates on customer support based on internal and external feedback

Qualification

Clinical conversion expertiseCustomer relationship managementTraining developmentIndustry certificationBachelor's degreeCommunication skillsTeam collaborationProblem-solving skills