Creative · 4 months ago
Strategic Account Manager – Central
Ashland, VA
Full-time
Onsite
Mid Level
3+ years expCreative is a company that specializes in innovative workspace solutions. The Strategic Account Manager is responsible for building and maintaining customer relationships, developing sales proposals, and ensuring exceptional customer service to achieve sales targets.
FurnitureInformation TechnologyInterior DesignRetail
Responsibilities
Maintain current understanding of industry trends and technical developments that affect customers
Assess potential customers’ business needs
Collaborate with internal partners to develop integrated potential solutions for customers
Provide customers with relevant information and recommend integrated solutions that address their business challenges
Demonstrate Creative’s expertise and value to existing and prospective customers
Develop sales proposals for customers, coordinating information from multiple disciplines into formal proposal
Deliver sales presentations
Develop and deliver technical presentations and workshops
Coordinate with internal partners to develop profitable winning bids
Act to close deals and finalize contracts
Ensure exceptional customer service quality
Respond to customer inquiries and requests promptly and thoroughly
Make regular sales calls to existing customers
Develop and continually work various client networks (e.g. real estate professionals, architects and designers, general contractors, and C-suite executives), particularly network within the associated with current customers
Establish and maintain industry contacts
Research, develop and maintain prospect lists of potential customers within existing customer organizations
Develop and execute strategic activities with existing customers
Provide input regarding sales quotas and goals
Plan activities to achieve established sales targets
Monitor individual performance against goals
Meet or exceed established sales targets; analyze discrepancies and adjust activity to meet or exceed targets
Qualification
Required
Bachelor's degree from 4-year college or university or equivalent work experience
Minimum 3 years' experience in business-to-business sales with proven track record
Must demonstrate familiarity with the Windows operating environment and proficiency in Microsoft Word, Excel and Outlook
Must demonstrate ability to calculate mathematically, including discounts, interest, commissions, proportions, percentages, square footage, circumference, etc
Creativity/Innovation – Generates new ideas, challenges the status quo, takes risks, supports change, encourages innovation, solves problems creatively
Customer Focus – Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers
Results Focus – Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership/motivation
Adaptability/Flexibility – Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs
Communication – Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills
Negotiation Skills – Conducts positive negotiations, ability to compromise, handles conflict, seeks common ground, articulates own and others goals, stays focused on positive outcome
Personal Organization – Keeps information organized and accessible, maintains clean/functional work space, works systematically/efficiently, manages time well
Product Knowledge – Knows and explains product features/benefits, understands/sells the full product line, understands customer's business operations and needs, understands/responds to the competition, applies market knowledge
Sales Skills – Develops new business, identifies and sells to customer needs, translates product features to benefits, has good listening skills, is sensitive to customers, delivers effective presentations, negotiates well, uses closing skills appropriately, develops sales skills
Territory Management – Forecasts sales, manages time and work flow, creates effective call plans, monitors and responds to competition, networks and generates referrals
Preferred
Furniture industry experience preferred
Company
Creative
Creative is the workplace interiors and technology company. Our mission is to advance the way people live, learn, and work.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase