DirectViz Solutions, LLC · 2 months ago
Systems Analyst Mid
Alexandria, VA
Full-time
Onsite
Mid Level
3+ years expDirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions. They are looking for a Systems Analyst/Mid to analyze client business applications, troubleshoot issues, and provide support to both clients and team members.
ConsultingInformation TechnologyLegalSoftware
No H1B
U.S. Citizen Only
Responsibilities
Assist the team with taking help desk calls, emails, and support to team members as needed
Act as liaison between clients and support groups in resolving issues
Communicate issues and concerns with team leads and other support groups
Provide Tier I/II Support for custom business applications (Diagnosis/Remediation, Access (password) Setup/Unlock/Reset, Application Install/Removal, Performance Tuning)
Document tickets providing detailed information that can be handed off to the agency Tier III team
Perform help desk support for a variety of office automation, telecommunications, and visual information hardware and software
Setup new user accounts with enterprise email
Suggest articles for knowledge base to assist other technicians and clients alike, to improve help desk efficiency
Participate in Problem Management for repetitive error conditions and messages and respond to the customer accordingly
Coordinate customer reported outages of networks and systems with the supervisor in order to get a notification out to the customers and get immediate action started by the appropriate specialist
Candidates may be asked to provide input into Knowledge Management systems or provide application requirements for system enhancements
Proficient Microsoft Office Suite, Siebel, RightNow ticketing, Hyena, Active Directory, Aternity Management, Adobe, Firefox/Internet Explorer, and other software installs
Advanced troubleshooting with remote assistance such as Citrix, RCN, Fast Access, & Web VPN
Qualification
Required
Bachelors and 3 years' experience or High School Diploma and 9 years' experience
Four years of experience providing phone and/or in-person support for business application (Analysis, Diagnosis, Remediation, Testing, Performance Analysis)
4+ years of experience with standard Windows OS applications and MS Office applications
4+ years of customer service experience
1+ years of Requirements Definition/Analysis
Excellent verbal and written communication; good command of the English language
Strong organizational, grammar, business correspondence, and self-management skills
Ability to maintain awareness during scheduled working hours
Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
Able to lift up to 15 pounds
Execute tasks independently and work as a team
Learns and memories routine tasks
Candidates must be able to perform the essential functions of the position satisfactorily
Preferred
Local candidates are preferred
Proficient Microsoft Office Suite, Siebel, RightNow ticketing, Hyena, Active Directory, Aternity Management, Adobe, Firefox/Internet Explorer, and other software installs
Advanced troubleshooting with remote assistance such as Citrix, RCN, Fast Access, & Web VPN
Benefits
Comprehensive medical benefits
A 401(k) match
Generous PTO accrual
Professional development reimbursement
Corporate-funded technology certifications
Robust employee recognition and appreciation programs
Company
DirectViz Solutions, LLC
DirectViz Solutions is an information technology company that offers business process engineering services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Vinnie Tran
President/CEO
Todd B.
Chief Technology Officer
Recent News
bloomberglaw.com
2025-06-22
Company data provided by crunchbase