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UNIS · 5 months ago

Onsite SAP Support Specialist

Pooler, GA

Full-time

Onsite

Entry, Mid Level

$75K/yr - $80K/yr

2+ years exp

UNIS is seeking a highly skilled Onsite IT Support Specialist with strong expertise in SAP systems to support their warehouse and operational teams. This role is critical for ensuring seamless daily IT operations by troubleshooting system, hardware, and network-related issues, particularly within a fulfillment or distribution center environment.

Asset ManagementSupply Chain ManagementTransportation

Diversity & Inclusion

No H1B

U.S. Citizen Only

Responsibilities

Provide first and second-level onsite IT support for all users, with a focus on SAP (WM, MM, SD modules) troubleshooting and workflow support

Investigate and resolve SAP-related user issues including transaction errors, data inconsistencies, and system performance problems

Support and maintain RF devices, barcode scanners, handhelds, label printers (Zebra, Honeywell, etc.), and related warehouse technology

Troubleshoot and resolve hardware issues on laptops, desktops, mobile devices, and networked equipment

Manage configuration, deployment, and ongoing support of warehouse IT infrastructure, including new hardware integration and upgrades

Maintain IT asset inventory, including SAP hardware peripherals and licenses

Act as the local point of contact for escalated issues from the Help Desk

Support local network connectivity issues, in coordination with the broader IT/Infrastructure team

Coordinate with SAP functional and development teams for issue resolution, testing, and system changes

Maintain detailed documentation of support activities, fixes, and processes

Qualification

SAP WM/MM/SD modulesRF equipment supportHardware/software integrationSAP certificationLabel management softwareBasic scriptingSQLCustomer service skillsProblem-solving skillsCommunication skills