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Clarivate · 2 hours ago

Senior Account Manager, Academia (West Coast)

Chandler, AZ

Full-time

Hybrid

Senior Level

7+ years exp

Clarivate is seeking a Senior Account Manager for their Academia and Government sales team. The role involves leading sales activities, coordinating with various teams to meet sales targets, and managing client relationships within the higher education sector.

AnalyticsInformation ServicesInformation TechnologyInnovation Management

Responsibilities

Own the assigned territory and individual account plan coordination, working closely with product specialists, trainers, and renewal teams to develop an overall account plan to grow long term revenue

Influence and motivate others in a matrixed sales organization (particularly those who do not directly report to the Account Manager) to support and drive towards shared goals

Focus on new and renewal business as part of expanding Clarivate’s footprint within the account; typically serves as primary point to engage client

Lead RFP coordination and development as needed; seeking opportunities to unite multiple RFP or current investments and collaborating with product specialists as appropriate

Manage full portfolio forecast (renewals and new business) including specialty products and content; works closely with product specialist and support teams to ensure forecast accuracy

Maintain a good working knowledge of products especially in core content where there are no specialists

Lead content demonstrations, engaging product specialists as appropriate for product-specific demonstrations

Maintain awareness of all proposals, and as account plan warrants may lead discussion with client

Ensure account plan is making progress and is aligned to other objectives in the account

Manage the overall health of the account; coordinating routine checkpoints, handling business reviews, participating in new product roadmap discussions, and engaging in client meetings

Ensure client satisfaction and issues are resolved; relying on product specialists to drive specialty product issues and working with colleagues in customer services and technical support

Enter leads and new activity into SalesForce.com to ensure collaboration and full communication