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Extremity Medical · 2 months ago

Customer Service / Relations Representative

Parsippany, NJ

Full-time

Onsite

Entry Level

2+ years exp

Extremity Medical is an orthopedic implant and instrument company focused on fusion and motion preservation in the foot and ankle, and hand and wrist. They are seeking a Customer Relations Representative to manage daily communications with customers, sales personnel, and distributors, while also placing and receiving orders, tracking sales, and providing reports to management.

Health CareMedical

Responsibilities

Daily communication with customers, sales personnel, distributor businesses, and any incoming requests for information on the products and the Company

Place and receive orders

Track sales and provide sales reports to the company management

Track inventory

Facilitate movements of surgical instruments to support surgery

Produce and provide billing and invoicing to hospitals and customer accounts

Correspond with distributor personnel on sales results

Monitor accounts receivable and follow up with customers regarding past due invoices

Work closely with the sales management team to determine the level of support and responsiveness of sales personnel

Qualification

Customer service principlesQuickBooksNetSuiteData entry accuracyMedical implant knowledgeFollow-up skillsPhone skillsCommunication skillsOrganizational skillsInterpersonal skillsProblem solving

Required

High School diploma; prefer Associates Degree or equivalent work experience

2-3 years customer or account experience

Demonstrated knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Demonstrated computer skills is a must (e.g. QuickBooks systems, NetSuite or similar accounting package, Outlook, Access, Excel and Word.)

Demonstrated problem solving and communication skills

Demonstrated organizational, customer service and follow-up skills

Demonstrated phone skills; ability to maintain composure in stressful situations

Demonstrated interpersonal skills with ability to successfully communicate verbally and in writing

Demonstrated accuracy in data entry and report generation

Must have the ability to work flexible hours, as needed to support business needs

Must be able and willing to work successfully in a team environment