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Xylem · 7 hours ago

Director, Order Planning and Fulfillment (OPF)

Morrisville, NC

Full-time

Onsite

Director/Executive

$155K/yr - $180K/yr

15+ years exp

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. The Director of Order Planning and Fulfillment will lead the planning and operations forecasting of customer orders, ensuring timely and accurate order fulfillment while managing a team of order fulfillment professionals.

Professional ServicesSporting GoodsTravel

No H1B

Responsibilities

Lead the planning and operations forecasting of customer orders, ensuring timely and accurate order fulfillment

Communicate and hold contract manufacturers accountable for meeting cost, quality, and delivery performance targets through regular performance reviews, issue resolution, and continuous improvement initiatives

Collaborate with sales, inventory, procurement, and production teams to align on order demand and capacity

Develop and implement strategies for efficient order scheduling and prioritization

Monitor and track order status, identifying potential delays or issues and providing solutions to ensure on-time delivery

Drive transport of shipments across sites

Manage and develop a team of order fulfillment professionals, providing training, performance feedback, and career growth opportunities

Foster a collaborative and high-performance work environment

Set clear performance goals and KPIs for the team and ensure continuous improvement in order processing efficiency and accuracy

Identify opportunities for improving order fulfillment processes, reducing lead times, and increasing overall operational efficiency

Lead initiatives to improve inventory management and reduce stock-outs or overstock situations

Analyze order trends and data to identify and resolve recurring issues or bottlenecks in the fulfillment process

Ensure high levels of customer satisfaction by providing accurate order updates, resolving issues, and addressing customer inquiries in a timely manner

Work closely with customer service and sales teams to resolve any customer complaints or issues related to order fulfillment

Maintain strong relationships with key customers, ensuring expectations are met and exceeded

Collaborate with inventory and warehouse teams to ensure optimal stock levels are maintained to meet order demands

Implement strategies to minimize inventory discrepancies and improve inventory accuracy

Prepare regular reports on order fulfillment metrics, including on-time delivery, order accuracy, and customer satisfaction

Analyze fulfillment data to identify trends, performance gaps, and areas for improvement

Provide leadership with actionable insights to drive better decision-making and operational improvements

Act as a liaison between multiple departments (sales, procurement, warehouse, customer service) to ensure alignment and smooth operation

Communicate regularly with vendors, suppliers, and logistics partners to ensure timely deliveries and resolve any issues

Qualification

Order PlanningSupply Chain ManagementInventory ManagementTeam LeadershipMicrosoft ProjectERP SystemsLogisticsCustomer Centric LeadershipAnalytical SkillsInnovative ThinkingProblem SolvingTeamwork

Required

Bachelor Degree in Mechanical/Manufacturing/Industrial Engineering or Supply Chain from an accredited institution and a minimum fifteen (15) years of experience in the Operations or supply chain; minimum ten (10) years in a supervisory or management position

Must be proficient in Microsoft Project, Excel, Word, Power Point and ERP systems

Time tested candidate with global experience or worked in large global organization with proven track record of performance