Banyan Air Service · 5 months ago
Crew Support
Fort Lauderdale, FL
Full-time
Onsite
New Grad, Entry LevelBanyan Air Services Inc. is the largest aviation complex in the southeast located in beautiful Fort Lauderdale. They are seeking a Crew Support team member to deliver exceptional service to arriving and departing aircraft, ensuring customer satisfaction and operational efficiency.
LogisticsManufacturingTransportation
Responsibilities
Review the daily schedule to prepare for arrivals and departures
Direct arriving aircraft to a parking spot and chock them on the nose wheel and main
Greet the customer and ask if you can be of assistance. Anticipate their needs when able
Have customer's transportation standing by 2 hours in advance of when they arrive and take dirty rentals from departing customers. Close out rental car contracts
Assist customers with their bags, transport customers to and from the terminal building, restaurant, and pilot shop
Service coffee, ice, catering, dishes, linen, etc. to departing aircraft
Check in all catering orders and mark as needed
Assist Customer Relations Reps and Line Service teammates as needed
Check the crew vans at the start of your shift to ensure they are clean, setup daily rentals
Escort customers driving to remote parking and to technical areas
Qualification
Required
Must be able to lift at least 30lbs overhead
Must be able to stand, bend, squat and be on your feet for extended periods of time
Communicate with co-workers, management, customers, and others in a courteous and professional manner
Conform with and abide by all regulations, policies, work procedures, and instructions
Conform with all safety rules and wear/use all appropriate safety equipment
Excellent verbal and written communication skills
Have the ability to give directions to area hotels, restaurants, and attractions
Maintain knowledge of Banyan's customers
Care, location and operation of Banyan golf carts, crew vans and bus
Location and use of the coffee and ice machines
Knowledge of where we store aircraft dishes, coffee pots and linens
Location of newspapers and where we can purchase additional ones when needed
A knowledge of where we park clean and dirty rental cars, how to record the fuel, mileage, date, and inspect the vehicle to return the vehicle
A complete knowledge of Ft. Lauderdale's Executive Airport, including the location of hangars, ramps, taxiways, runways, tie-downs, fuel farm, tower, U.S. Customs, and all other FBOs located at the airport
A knowledge of the Airport Authority, Tower and U.S. Customs including procedures, hours and required documentation
This position requires excellent customer service skills
Ability to communicate orally and written
Requires a valid drivers license and a good driving record
Company
Banyan Air Service
Banyan Air Service is an aviation & aerospace firm dealing in maintenance, avionics, aviation store, aircraft sales, and parts solutions.
Founded in 1979
51-200 employees
Funding
Current Stage
Growth StageRecent News
Business Journals
2024-04-09
2024-02-24
2024-02-19
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