JFK Johnson Rehabilitation Institute · 3 months ago
TRANSFER CENTER AGENT - PART TIME - EVENING
Neptune City, NJ
Part-time
Onsite
New Grad, Entry Level
$20.32/hr - $20.32/hrHackensack Meridian Health is committed to transforming healthcare and serving as a leader of positive change. The Transfer Center Agent facilitates communication between sending and receiving facilities, ensuring accurate documentation and coordination of patient transfers.
Hospital & Health Care
Responsibilities
Answers telephones in accordance with established policies and procedures
Utilizes professional tone and demeanor in all communication
Coordinates communication between sending and receiving facilities, and within the receiving facility
Accurately records details of all communication related to each transfer request in the electronic health record in an efficient and timely manner
Works in a collaborative manner with other members of the health care team
Demonstrates the ability to handle a high degree of pressure, heavy workloads, multiple requests, and numerous interruptions in a positive manner, establishing priorities for effective work completion
Able to diffuse challenging situations and respond appropriately
Demonstrates expertise in working with multiple computer applications as well as all functions of the telephone system
Escalates barriers and concerns using applicable policies and procedures as well as chain of command
Follows patient identification policies and procedures to ensure accurate patient identification
Utilizes downtime procedures for effective communication and documentation when necessary
Collaborates with Emergency Medical Services (EMS) to arrange appropriate and timely transportation based on established protocols
Obtains insurance information and communicates with insurance providers and/or case management and social services as needed
Initiates registration activities and completes registration as requested
Prepares handoff and other reports as directed
Maintains a clean and sanitary work environment
Other duties as assigned
Patient age specification: Neonate, infant, toddler, pre-school, school age, adolescent, adult, geriatrics
Must be able to sit and work at a computer with multiple monitors while speaking on a telephone for extended periods of time
Qualification
Required
High School diploma, general equivalency diploma (GED), and/or GED equivalent programs
Preferred
Emergency medical services experience
Computer literacy
Medical terminology
Excellent communication skills
Flexible and adaptable to change
Ability to multitask
Emergency Medical Technician
Paramedic
AHA Basic Life Support
Benefits
Health, dental, vision, paid leave, tuition reimbursement, and retirement benefits
Company
JFK Johnson Rehabilitation Institute
Offering New Jersey’s most comprehensive rehabilitation services, JFK Johnson Rehabilitation Institute is a 94-bed facility located in Edison, NJ, serving residents of the tristate area for more than 40 years.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase